One stop for technical support

 

Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. (2)

 

• Direct access to Apple experts
• Global repair coverage (1)
• Onsite service: Request that a technician come to your work location or have a courier pick up your Mac for service (3)
• Carry-in repair (3): Take your Mac to an Apple Store or other Apple Authorized Service Provider

 

 

Apple hardware coverage

 

AppleCare+ provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Coverage includes the following:

 

• Your Mac computer
• Battery (1)
• Included accessories such as the power adapter
• Apple memory (RAM)
• AirPort (4)
• Apple USB SuperDrive
• Coverage for up to two incidents of accidental damage, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage (1)

 

 

Software support included

 

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

 

• Using macOS and iCloud
• Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and more
• Connecting to printers and AirPort networks

 

 

Note

 

(1) Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80 percent of their original capacity, and (iii) up to two incidents of accidental damage from handling of your Mac, each incident being subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage. If your Mac has catastrophic damage from an accident or it's inoperable after unauthorized modifications, you will need to buy a replacement.

 

(2) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.

 

(3) Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.

 

(4) AirPort device must be purchased up to two years before your Mac purchase or during the term of your AppleCare+ coverage.

 

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. In Hong Kong, Apple Asia Limited (“Apple”) is the obligor in relation to all obligations under this Plan apart from the accidental damage from handling coverage. For the accidental damage from handling coverage, AIG Insurance Hong Kong Limited (AIG HK) is the insurer under this Plan pursuant to a master agreement between Apple and AIG HK, under which such coverage is included as part of the Plan. Apple purchases this coverage from AIG HK as counterparty to the master agreement. Apple is not a licensed insurance agent and does not provide any advice in relation to the insurance coverage provided by AIG HK under the Plan. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms.