1O1O Prestige Care

1O1O Privilege Prestige Care1

Our smartphones are essential for work, leisure, entertainment, shopping, banking and more, so it makes perfect sense to get comprehensive mobile phone protection that covers your smartphone, while safeguarding your mobile data. 1O1O's new Prestige Care privilege provides 360° of smartphone protection, granting you the comfort of peace of mind.

Free 24-month
Elite Mobile Care2

FREE 24 months’ Elite Mobile Care offers comprehensive protection against accidental damage of your mobile device, such as a cracked screen or other damage, as well as accidental loss or theft of your mobile device – wherever you may be in the world when it happens. If your mobile device is lost or stolen, maximum reimbursement up to HK$8,000 or 50% of the retail price of the covered device*(whichever is the lesser amount).

Get 12 months’ FREE iCloud/Google One cloud storage3 up to 200GB

Customers can the Eligible Mobile Device using the FREE iCloud/Google One storage.
You can easily restore the data when you lose/replace your device. This makes the data easy to restore if your phone is lost or replaced with a new device.

Handset care service4

Comprehensive handset care service4
Mobile device data transfer
Screen protector replacement
Handset tutorial & disinfection service

Terms and Conditions:
1. You are required to subscribe to 1O1O’s 5G Prestige Service plan and agree to a commitment period of at least 24 months. You are required to pay an MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month. Prepayment (sum depends on the device you choose and service plan subscription) is required (if applicable), the amount of which will be credited to your 1O1O account by installments during the commitment period. The offers cannot be used in conjunction with any other discounts, coupons or promotional offers, unless otherwise specified. For details, please contact our staff in 1O1O Center or call our product hotline 29881010 or WhatsApp our one of 1O1O customer representative 59101010.
2. Elite Mobile Care (the “Protection”) is arranged by HKT Care, a service brand of HKT Financial Services (IA) Limited (“HKTIA”) and underwritten by FWD General Insurance Company Limited (“FWDGI”) in accordance with its terms and conditions of Device Protection Insurance Policy – Elite Plan. HKTIA (License No.: FA2474) is registered with the Insurance Authority of Hong Kong as a licensed insurance agency and acts as an appointed licensed insurance agent for FWD GI. CSL Mobile Limited (“CSL”) is the policyholder of the Protection. CSL does not represent HKTIA and has no involvement in the arrangement of the Protection. For details of the Protection and registration, please call HKT Care Customer Service Hotline 8209 0098 or visit HKT Care website https://www.hktcare.com/en/individual/household/elite-mobile-care and 1O1O webpage: https://www.1010.com.hk/en/hkt_care_lost_phone_tnc to learn more.
3. Customers is required to choose 200GB of Apple iCloud / Google One storage plan and choose 1O1O bill payment service. Apple iCloud / Google One storage plan rebate refers to all Apple iCloud transactions billed during that month. The rebate is limited to the first 12 bill months. The rebate will be credited during the current bill month. Maximum rebate is HK$23 per month. Terms and Condition apply.
4. Terms and Conditions apply. For details, please ask the staff in 1O1O Center or visit 1O1O website https://www.1010.com.hk/en/mobile_service_support.
The photos are for reference only. In case of any disputes, CSL Mobile Limited and HKT Financial Services (IA) Limited reserve the right of final decision.