Roaming Call Management
 
Enjoy convenience and privacy protection with Roaming Call Management Service. This includes roaming voicemail and home ring-back tone.
 
 
Roaming Voicemail
 
Using Voice Mail while roaming
‧ When you are traveling abroad, customers can continue to enjoy Voice Mail as if still in Hong Kong.
‧ To ensure your Voice Mail works properly while roaming, please note the followings:
  - Please press [##002#SEND] to cancel all types of call forwarding before you leave Hong Kong. This will also protect you from any unnecessary roaming charges incurred by manual call forwarding.
  - Via your mobile phone. You will need to pay the roaming charges similar to that incurred when making a call to Hong Kong.
  - Via a local landline: You will need to pay a local service provider's IDD charges.
  - While roaming, no additional charge will be made for receiving Voice Mail alert SMS messages.
   
  Quick access to Voicemail
‧ If you have signed up Roaming Call Management Service, the quickest way to listen to your voicemail while traveling abroad is via Short Code #101# Send
‧ After sending this command, the system will call you back within a few seconds. Answer the call and you will be connected to Voicemail directly as you do in Hong Kong
‧ In destinations where Roaming Caller Number Display Service (CND) is available, the voicemail number +852 9886 6622 will be shown when the system calls back to indicate it is from your voicemail
‧ Remember to cancel call forwarding via ##002# before you dial to Voicemail.

 

Enjoy greater privacy wherever you go.

The service enables you to enjoy greater privacy while roaming. After you subscribe to the service, the Hong Kong connecting tone will be activated automatically while you are roaming. Regardless of where you may be, your caller will hear the standard local connecting tone under normal condition, as if you are in Hong Kong. The subscription process is easy and hassle free.

To select Hong Kong Connecting Tone or Overseas Connecting Tone, simply dial the following codes with your handset:

 
For Hong Kong Connecting Tone
 * 136 * 9 # ✆
For Overseas Connecting Tone
To check which Connecting Tone is in use

Charges

Charge Type Service Charge Service Description Register Now
Month-to-month rate $48/month Roaming Voicemail and Hong Kong Connecting Tone Call +852 2988 1010
Monthly rate within commitment period $28/month^

 

^Customer must commit to a 24-month or longer period

Terms of Use:

  • Roaming Call Management Monthly Package includes Hong Kong Connecting Tone and Roaming Voicemail. The Hong Kong Connecting Tone enables you to enjoy greater privacy while roaming. Regardless of where you may be, your caller will hear the standard local connecting tone under normal condition, as if you are in Hong Kong. Roaming Voicemail will forward all unanswered incoming calls to your voicemail.
  • Caller’s local telecom operator may provide ringtone that may affect your Hong Kong Connecting Tone.
  • Customers are advised to subscribe to, and activate Roaming Call Management service before leaving Hong Kong, otherwise roaming charges will apply.
  • Customers are required to apply for International Roaming Service to use Roaming Call Management service while roaming elsewhere.