Code of Practice

We adopt the Code of Practice on Person-to-Person Marketing Calls and Code of Practice for Telecommunications Service Contracts and will make our reasonable endeavour to comply with these Codes. Please note that the terms of certain existing contracts with customers may not be affected by the implementation of the Code of Practice for Telecommunications Service Contracts.

Also, we have participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").

The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.

The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.

For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at