86 Easy | 1O1O

Keeping in touch while on a cross-border trip has never been easier.

"86-Easy“, "86-Easy" Plus and "86-Easy" Ultra provides a mainland China mobile number, so you can send/receive SMS anytime while on the move. What’s more, the service enables you to register for electronic payment applications and apply for a bank account while over the border.

Service Features

Service Details

How to register the service

FAQ

"86-Easy“, "86-Easy" Plus and "86-Easy" Ultra 1O1O service Application procedures

Download 1O1O Service App

Subscription flow

Real-name registration flow

86-Easy Plus user tips

Service Features:

Making and receiving voice call anytime within China & HK^#

Send and receive SMS anytime within China & HK^#

Up to 2GB 5G data roaming service in mainland China and Macau. You don’t need VPN to access the Internet or watch movies!

Enables you to register for various services, register for mobile payment apps and apply for a bank account while in mainland China

- Exclusive personalization
- Easy to access & back up via the service app

- Special SMS sending function
- Two-way verification
- Easy to apply for

^#	Using "86-Easy" outside Hong Kong requires subscription to roaming service.

Serve your all-round needs on the China mobile number by "86-Easy” services

Maximise your enjoyment in mainland China with unrestricted access

Open a mainland China-based bank account

Purchase High Speed Rail tickets

Book a taxi

Order food to be delivered

Unobstructed communication

How to apply for a certificate?

Free instant printing of physical version
real-name mainland China-based mobile number registration certificate
Scan QR code or login here:

https://int.win10030.com/#/login

The above-mentioned certificate is provided by a PRC Mobile Number provider - Zhejiang Lianlian Technology Company Limited

Worry-free while travelling and shopping in mainland China

Having mobile phone problems in mainland China?
24-hour mainland China toll-free customer service hotline

+852 2888 1010

Press "5" and "6" after choosing language
(Direct dial while you are in mainland China: 400 120 1010)

5915 1010

Press "3" after choosing language

Roaming Twin Combo Offer^{^}
As low as HK$68/month

Enjoy "86-Easy" Plus (HK$29/month) and
Data Roaming Monthly Package (as low as HK$39/month)

Enquiries

2988 1010

1O1O Center

^{^}	Customer is required to subscribe to 24-month or longer commitment. For details, please contact the sales representatives

Service Details:

	"86-Easy"^Δ	"86-Easy" Plus^Δ	"86-Easy" Ultra^Δ
Price	HK$18/mth	HK$29/mth	HK$39/mth
Unlimited SMS receive
Monthly entitlement / allowance	100MB mainland China and Macau data	1GB mainland China and Macau data	2GB mainland China and Macau data
Monthly entitlement / allowance	Send 15 SMS or 15 minutes voice*		Send 30 SMS or 30 minutes voice*

^Δ	Must agree to a 24-month commitment period.
*	The system will calculate in minutes and round up to the nearest minute. Customer can decide on the combination in using the SMS and voice calls' entitlements.

How to register the service:

Self-registration online^%
Select "86-Easy“, "86-Easy" Plus and "86-Easy" Ultra using the 1O1O service app Register by accepting the Terms & Conditions via the 1O1O service app The service will be activated after successful real-name registration Subscribe now

Real-name registration notes:
Go to the 86-Easy service page via the 1O1O service app after completing self-registration online Submit the information^{^} requested and accept the real-name registration Terms & Conditions via the 1O1O app Wait two to three days for verification and receive the result of your application from us via the mobile app Verification of your identity means you can start using the service

^%Self-registration online exempts the customer from a service commitment period

^{^}Required information: Mainland Travel Permit for Hong Kong and Macao residents, Mainland Travel Permit for Taiwan residents or other valid passport (front & back) and a three-second upper-body video clip

"86-Easy" service package subscription flow via the 1O1O service app

86-Easy user guide Application for RNR certificate to open a mainland China-based bank account

86-Easy Plus user tips

FAQ

Q: Can anyone register for "86-Easy" service?
A: Any individual 1O1O customer who registered for service using a Hong Kong ID card can register for "86-Easy" service. Multi-user plan main number and sub-number/one-card-two-number service subscribers can also apply.

Q: How is the "86-Easy" service cycle calculated?
A: The monthly fee cycle is calculated in month.

Q: How do I pay for self-registration online?
A: The "86-Easy" service fee is included in the monthly bill. The bill display name is 86-易 /86-Easy.

Q: Any additional charge for "86-Easy" service?
A: If a customer is overseas, he/she needs to connect to a wireless data or international roaming network.

Q: Can the mainland mobile phone number assigned to "86-Easy" service be transferred to another network provider?
A: No.

Q: Can the mainland mobile phone number assigned to "86-Easy" service be changed?
A: No.

Q: How do I cancel "86-Easy" service?
A: Simply call our customer service hotline on 2888 1010.

Q: If a customer cancels "86-Easy" service, will the mainland mobile phone number assigned be deactivated at the same time?
A: Yes. If "86-Easy" service is cancelled, the mainland mobile phone number allocated to the customer will be deemed to be abandoned and the customer will not be able to access any messages. Users are therefore advised to back up data and records as a matter of routine.

Q: If I cancel then re-register, can I reuse the mainland mobile phone number assigned to my initial "86-Easy" service?
A: When "86-Easy" service is cancelled, the mainland mobile phone number allocated will generally be regarded as abandoned. If you re-register, the system will assign a mainland mobile number randomly.

Q: Could customers use an "86-Easy" China number when registering for WeChat encounter the following problems? -The service provider may request additional information. -Service providers need existing WeChat users to go through a new account registration process called "assisted authentication".
A: An "86-Easy" China number can register for WeChat, which may request the user to enter a name, mainland China ID number and mainland bank account information. Please contact the service provider for details.

Q: What can I do when registering for WeChat if the mobile phone number has been registered by another person?

A: Scenario 1: Select "Not mine, continue to register". In general, most people who have just changed their mobile phone number will choose "Not mine, continue to register". If registration is successful, the phone number and the account will be automatically unbundled before being recycled, then bound to your newly-registered micro-signal. If registration fails, you can call WeChat’s official customer service phone number 0755-83765566/0755-83767606 for help.
Scenario 2: The customer can choose one of two options if he/she selects "Yes, log in now".

Q: Do I need to insert the 1O1O SIM card to use the voice-calling function?
A: No. You only need a mobile network or Wi-Fi to make or receive calls via the 1O1O app.

Q: Do I need to enter a country code prefix when making a call?
A: No. You can enter the China mainland number directly.

Q: If message storage is full, can I still make a call via the service app?
A: The voice call function will not be affected, even if message storage is full.

Q: Can I use "86-Easy Plus" to make calls from mainland China to Hong Kong or overseas?
A: This option is not yet available.

Q: The mainland China bank/app requires me to show a real-name registration China-based number and activation proof. Where can I find such information?
A: Scan the QR code to log in or click https://int.win10030.com/#/login.

Charging details for "86-Easy" and "86-Easy" Plus service activated on or before 21 February 2023 customers

＃"iTravel Plus Single Trip" travel insurance protection (“Travel Insurance”) is subject to the relevant terms and conditions, and the free iTravel Plus Travel Insurance (“Package”) is subject to the Package terms and conditions. Please refer to the Policy Provision, Exclusion and Important Notes or call HKT Care Customer Service Hotline at 8209 0098 for details. Disclaimer: Travel Insurance is underwritten and provided by MSIG Insurance (Hong Kong) Limited (“MSIG”) and is distributed and arranged by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA, being a registered licensed insurance agency under the Insurance Authority of Hong Kong (“IA”) (Licensed Insurance Agency License No.: FA2474), acts as an appointed licensed insurance agent for MSIG. HKTIA acts as the insurance intermediary to arrange for the Travel Insurance and provide related services. HKT Care is a service brand operated by HKTIA. HKTIA’s role is limited to arranging certain insurance policies of HKTIA and HKTIA shall not be responsible for any matters in relation to the provision of such insurance products. The Travel Insurance is the product and obligations of MSIG and not HKTIA. CSL is a service brand operated by CSL Mobile Limited (“CSL”). CSL is the policyholder of this Travel Insurance and does not represent HKTIA. CSL is not an insurance company, agency, broker or intermediary and is not carrying on any insurance activities or other regulated activities (as defined in the Insurance Ordinance) in respect of the Travel Insurance or otherwise. CSL has no involvement in the provision, distribution or arrangement of the Travel Insurance. The above information is intended as a general summary and indicative only. It is for reference only and is not an offer for subscription of any insurance product. For the full terms and conditions, benefits of the policy, key product risk and major exclusions of the policy, please refer to policy provisions and relevant terms & conditions (“Policy Documents”), which shall prevail in case of inconsistency. You should not purchase the insurance products solely based on the above information. For details, please or call 82080098 to contact HKT Care Customer Service. Any promotional offers or materials should be read in conjunction with the relevant Policy Documents. These promotional materials are not an insurance policy or a contract of insurance. All information in respect of the Travel Insurance is provided by MSIG. Any information in respect of the Insurance Products given herein is subject to Policy Documents. In the event of any inconsistencies between these promotional materials and the Policy Documents, the Policy Documents will prevail. CSL and all other entities of the HKT Group (other than HKTIA) are not arranging for any contract of insurance or carrying on any insurance activities or other regulated activities (as defined in the Insurance Ordinance) in respect of the Travel Insurance or the Package. or CSL and all other entities of the HKT Group (other than HKTIA) are not the supplier or provider of the Travel Insurance, any insurance related services or the Package, do not represent HKT Care/HKTIA or MSIG, make no representations and warranties and accept no liability for any matters arising from, or in relation to, the same. For any enquiries in relation to the Travel Insurance and the Package, please contact Customer Service Hotline of HKTIA at 82090098 directly.


86-Easy Plus and 86-Easy Ultra value-added service Terms & Conditions:

You are required to complete registration for 86-Easy, 86-Easy Plus and 86-Easy Ultra value-added service ("this Service") via the 1O1O mobile app ("Mobile App"). When you subscribe and complete real-name registration to this Service, you will be randomly allocated a China mobile number ("PRC Mobile Number") with which to receive or send SMS, and receive and make outgoing voice calls via the 1O1O mobile app. This PRC Mobile Number cannot be ported-out to another mobile operator. You are required to subscribe to this Service by paying the relevant charge over a designated commitment period (if applicable). If you choose to terminate this Service before expiry of the commitment period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees for this Service multiplied by the remaining months of your commitment period. This Service can be used only via your Mobile App. Maximum SMS storage for this Service on the Mobile App is 500. You are responsible for deleting and backing-up your SMS. We are not liable for any loss or irretrievable SMS. When this Service is terminated, the China PRC Mobile Number assigned will be deemed to be surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. If the customer re-subscribes to this Service (including a service upgrade or degrade) within 30 days, the assigned PRC Mobile Number will remain unchanged. Customers can use mobile data or wireless Internet access to receive Short Message Service ("SMS") and send SMS to applicable service providers in mainland China and mobile numbers provided by mobile service providers in mainland China via the PRC Mobile Number on the mobile app. Applicable service providers in mainland China may be subject to change periodically. Customers will be able to receive and make outgoing voice calls using the PRC Mobile Number on the mobile app. The service portfolio contains specified usage. Once you have used up all the selected service combinations, you will no longer be able to use them. Generally, under the basic plan, customers may send SMS via the PRC Mobile Number every month. The service portfolio contains specified usage entitlement, which will be reset on the first day of each month. of this service. The Services Pack lasts one (1) month from the date of subscription. Once the monthly entitlement is reached, you may no longer send SMS via the PRC Mobile Number for the remainder of that month. Once inbox capacity is reached, you may no longer send SMS via the PRC Mobile Number. Each call's duration is rounded up to a full charge unit for computation purposes. Each full charge unit is based on a per minute airtime charge. The 86-Easy and 86-Easy Plus service combination contains a specified SMS send-out entitlement of 15, plus voice call minutes or minutes for receiving voice calls (Customer can decide on the combination in using the SMS and voice calls’ entitlement). The 86-Easy Ultra service combination contains a specified SMS send-out entitlement of 30, plus voice call minutes or minutes for receiving voice calls (Customer can decide on the combination in using the SMS and voice calls’ entitlement). Usage limit is one month from the date of subscription. The monthly entitlement will be reset on the first date of each month. Any remaining usage will be forfeited without any form of refund. 86-Easy package includes 100MB China and Macau Roaming Data, 86-Easy Plus package includes 1GB China and Macau Roaming Data, 86-Easy Ultra package includes 2GB China and Macau Roaming Data, for data usage in mainland China and Macau. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. 5G Data Roaming Service:5G Data Roaming Service is only applicable to 1O1O 5G service plan customers or 1O1O service plan customers who are enabled to access to 1O1O 5G network service. Customer must register and activate IDD, roaming service, data roaming day pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://1010.com.hk/e/datapass. 5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network. lf customers have other mainland China Data Roaming Package (included shareable and non- shareable) and/or Greater China Data Roaming Package, data roaming usage in mainland China will be deducted from non-shareable mainland China Data Roaming Package first, then it will be deducted from this service, then it will be deducted from Greater China Data Roaming Package. After that, it will be deducted from shareable mainland China Data Roaming Package. Customer may choose use other Roaming Package (if any) or Data Roaming Day Pass for continued use of data roaming service (roaming charges apply).For service details and charges of Data Roaming Day Pass, visit http://1010.com.hk/e/datapass. This Service is available to selected personal account customers of 1O1O who have activated IDD. roaming service, Data Roaming Day Pass service and is subject to the Special Terms and Conditions of related services. Please visit http://1010.com.hk/e/datapass for details. Save and except for any liability that cannot be excluded by law, the company shall not be liable for any cost, claim, expense, damage or loss of whatsoever nature suffered, sustained or incurred by the customer or any person arising from, or out of, or relating to provision of the services, value-added services and/or service features offered under the services including without limitation (i) Any interruption or failure of the services, the value-added services and/or the service features, or (ii) Any failure, delay or mistake in establishing communication between the customer and any other person, or (iii) Any failure or delay while the customer is communicating any message when using the services; or (iv) Any failure or delay in activating or deactivating the services, or (v) Any unauthorized use of the customer's communication equipment. This service can only be used in mainland China, Hong Kong and Macau. Customers must log into the mobile app and make sure to turn on "Notifications" in "Settings". We reserve the right of final and binding determination in the event of dispute in relation to this Service. We reserve the right to amend these Terms & Conditions periodically. In the event of any discrepancies between Chinese and English versions, the English version shall prevail.

PRC Mobile Number Application Form PRC Mobile Number Service ("Services")

The above-mentioned Services carry a PRC Mobile Number provided by Zhejiang Lianlian Technology Company Limited ("Lianlian"). Lianlian is required under the law/regulations of the People’s Republic of China to collect identity information from users of PRC Mobile Numbers. So in order to receive a PRC Mobile Number, you are required to register your identity for the PRC Mobile Number below.

Please read our "Privacy Statement" (links) before you complete and submit this application form. (https://www.hkt.com/privacy-statement/for_customers/index.page?locale=en)

In order to facilitate the purposes set out above and other purposes incidental thereto, CSL Mobile Limited may collect, retain, transfer, disclose, grant access to, or otherwise share your personal data provided in this form with the following parties (whether within or outside Hong Kong): (a) Zhejiang Lianlian Technology Company Limited (registered address: Room 320, Block 3, 1197 Binan Road, Binjiang District, Hangzhou, Zhejiang, China), its associated companies, affiliates, companies controlled by, or under common control of Zhejiang Lianlian Technology Company Limited or suppliers of its PRC Mobile Numbers and contractors (if applicable); and (b) The mainland Chinese Government or authorized agencies thereof.

Required information China mobile number: To be assigned after subscribing to "86-Easy" Plus and "86-Easy" Ultra service

Hong Kong mobile number: Same as the information you submitted in respect of your 1O1O mobile service agreement

Name (as shown on identity document): Same as the information you submitted in respect of your 1O1O mobile service agreement

Hong Kong Identity Card/passport identification number: Same as the information you submitted in respect of your 1O1O mobile service agreement

Mainland Travel Permit for Hong Kong and Macau Residents : Information must be submitted when you fill out this application form Permit Number
Or
Mainland Travel Permit for Taiwan Residents : Information must be submitted when you fill out this application form Permit Number

Address: Same as the information you submitted in respect of your 1O1O mobile service agreement (If applicable)

Applicant’s Hong Kong Identity Card/passport image: Applicant has already submitted to CSL Mobile Limited when application for local mobile services subscription, or to be submitted at this application.

Applicant’s (1) A three-second video clip is required to collect and store a full frontal view of the applicant’s face and facial movement of choice – eg blinking, opening mouth or nodding, and (2) image of Mainland Travel Permit for Hong Kong and Macau Residents or Mainland Travel Permit for Taiwan Residents: Applicant is required to submit at this application.

Applicant’s full name: Same as the information you submitted in respect of your 1O1O mobile service agreement