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Learn more about
MacBook Pro (M3/M3 Pro/M3 Max)
Learn more about
MacBook Air 13" and 15" (M3)
Learn more about
MacBook Air 13" (M2)
AppleCare+
 
 
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AppleCare+ for Mac

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other accidental damage.1

 
 

One stop for support

 
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.2
  • Priority access to Apple experts by chat or phone
  • Global repair coverage1
  • Onsite service: Request that a technician come to your location or have a courier pick up your Mac for service3
  • Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service provider
 
 

Hardware coverage

 
AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following:
 
  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • Apple USB SuperDrive
  • Unlimited incidents of accidental damage protection, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage1
 

Software support

 
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
 
  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and pro apps, such as Final Cut Pro, Logic Pro, and more
  • Connecting to printers and wireless networks
 
(1) Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80% of their original capacity, and (iii) unlimited incidents of accidental damage from handling, each incident being subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other accidental damage.
 
(2) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
 
(3) Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
 
(4) AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. In Hong Kong, Apple Asia Limited (“Apple”) is the obligor in relation to all obligations under this Plan apart from the accidental damage from handling coverage. For the accidental damage from handling coverage, AIG Insurance Hong Kong Limited (AIG HK) is the insurer under this Plan pursuant to a master agreement between Apple and AIG HK, under which such coverage is included as part of the Plan. Apple purchases this coverage from AIG HK as counterparty to the master agreement. Apple is not a licensed insurance agent and does not provide any advice in relation to the insurance coverage provided by AIG HK under the Plan. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms.
 
 
Customer Service Hotline:

2888 1010

1O1O Product Hotline:

2988 1010

24-Hour Overseas Emergency Hotline:

+852 3477 4088

(Only for 1O1O mobile number call the Overseas Emergency Hotline, the roaming charges are waived)
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  • What's New
    • What's Hot
    • 1O1O HOME
    • Handset
    • iPhone 16 Series
    • iPhone for Life
    • Samsung Galaxy S25 Series | Available NOW
    • Samsung Galaxy Z Fold6 & Flip6 |Available NOW
    • Nothing series | Available NOW
    • Sony Xperia Series | Entertainment privileges
    • Smart Gadget
    • Latest Apple Watch
    • Apple Watch Payment-by-installments Program
    • MacBook series
    • iPad Series
    • iPad installment programme | Super Low Monthly Installation for iPad series
    • Samsung Smart TV privilege
    • PlayStation®5
    • PlayStation®VR2
    • Service & Privilege
    • Enhanced 1O1O China HK 1-Card-2-Number service
  • Handset & Device
    • Handset & Gadget
    • Trade-in Price List
    • HOTTEST Handset Promotion
    • ProTech+ MultiShield
  • Service Plan
    • 5G Service Plan
    • 5G Prestige
    • Other Service Plan
    • 1O1O 5G & NETVIGATOR F5G-A Prestige Service
    • C-level Data Roaming 5G Prestige Service
    • Asia Pacific 5G Prestige Service
    • China-HK-Macau 5G Prestige Service
    • 4.5G Service Plan
    • 4.5G Prestige Multi-User Service
    • 4.5G Prestige
  • Value-added Services
    • 5G VAS
    • MOOV 24 bit Music Service
    • HKT Extended Warranty
    • Solutions
    • Restart Service
    • Anti-fraud Specialists
    • Surfshark ONE Internet Security Solution
    • Network Security
    • Forghetti Password Management Service
    • NFC Mobile Payment Service
    • 1O1O Direct Carrier Billing Service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Blacknut cloud gaming service
    • Parental Control
    • Apps
    • AR Lens
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • Mobile TV Service
    • Netflix
    • Now Player Junior Service
    • Viu Premium Service
    • iQIYI
    • Communication
    • VoLTE Voice Call Service
    • eSIM
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Other VAS Packages
    • XBOX
    • Xbox Game Pass Ultimate
    • Microsoft 365 Plan
    • Preface TechBites
  • Network
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Roaming Call Management Package
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Enhanced 1O1O China HK 1-Card-2-Number service
    • Data Roaming
    • Data Roaming Pass
    • First In-Flight Data Roaming Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • VoLTE Roaming
    • ''KingKing'' Voice Roaming Service
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Customers special privileges
    • 171010 Personal Assistant Services
    • Golf Privileges
    • Car Privileges
    • Lantau Island Driving Tour
    • Enlightenment
    • 1O1O Professional Handset Care Service
    • Gift Card
    • Happenings at 1O1O
    • Support
    • 1O1O app
    • My Mobile Bill
    • Apply for e-Bill Service
    • Payment Methods
    • Apply for / Change of Service