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One stop for support
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Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.2- Priority access to Apple experts by chat or phone
- Global repair coverage1
- Onsite service: Request that a technician come to your location or have a courier pick up your Mac for service3
- Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service provider
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Hardware coverage
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AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following: |
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- Your Mac computer
- Battery1
- Included accessories such as the power adapter
- Apple memory (RAM)
- Apple USB SuperDrive
- Unlimited incidents of accidental damage protection, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage1
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Software support
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| Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including: |
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- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and pro apps, such as Final Cut Pro, Logic Pro, and more
- Connecting to printers and wireless networks
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| (1) |
Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80% of their original capacity, and (iii) unlimited incidents of accidental damage from handling, each incident being subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other accidental damage. |
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| (2) |
Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change. |
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| (3) |
Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts. |
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| (4) |
AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. In Hong Kong, Apple Asia Limited (“Apple”) is the obligor in relation to all obligations under this Plan apart from the accidental damage from handling coverage. For the accidental damage from handling coverage, AIG Insurance Hong Kong Limited (AIG HK) is the insurer under this Plan pursuant to a master agreement between Apple and AIG HK, under which such coverage is included as part of the Plan. Apple purchases this coverage from AIG HK as counterparty to the master agreement. Apple is not a licensed insurance agent and does not provide any advice in relation to the insurance coverage provided by AIG HK under the Plan. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms. |
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