Equip your mobile device with all-round protection 

Whether reading email, shopping online, managing bank accounts or sharing video and photos among friends, a mobile device keeps you connected at all times – but we need to be alert to the dangers of personal data falling into the wrong hands or identity theft. Cyber-criminals are always looking for an opportunity to attack us with malicious software.

The Hong Kong Computer Emergency Response Team Co-ordination Centre has reportedly handled more than 30,000 security incidents since January 2018.
Security incidents handled since January 2018







Source: Hong Kong Computer Emergency Response Team Coordination Centre


Cyber attacks are constantly evolving in terms of sophistication and ferocity. But the good news is 1O1O’s SafetyNet service acts as a safety net at network level to detect whether content contains malicious software or risks your security in any way. This all-round pre-emptive protection grants you peace of mind when online with your mobile device.

Benefits include:
Always-on protection when your mobile device is connected to 1O1O’s mobile network*
*Applicable to 1O1O mobile network & 1O1O roaming network
Frequent updates protect you from fast-evolving cyber threats
Won’t slow down device performance or drain the battery because it works at network level
Covers Internet of Things devices, such as gaming consoles and smart watches

Clicking on suspicious link
(Phishing / Malicious Website)*


SafetyNet detect
this as a risky website

Blocks the page to prevent your exposure to danger


A mobile device can become infected if you use unsafe Wi-Fi connectivity, or access a dubious network to download suspicious content. Downloading unknown applications via unofficial websites also increases the risk of infection.

* SafetyNet’s primary functions facilitate detection of malware or security risks at network level, where it helps you ascertain the safety of content you browse, such as via instant messaging software, as well as SMS and MMS links. A warning message alerts you if the content you access after clicking on a link is evaluated by SafetyNet as a risk.

Device infected


Alert sent out by SMS

To protect your device and personal data stored you are strongly recommended to install anti-virus software to clean up the viruses and protect your device from further attacks. 1O1O’s Norton Mobile Security provides you a comprehensive anti-virus protection.

Remove malware (includes ransomeware) and protect your personal data

Proactively scan mobile App for malware attack before download from Google Play

Prevent fraudulent websites from stealing your personal information


Website & Mobile App Monitor
Keep you informed of which sites and apps (Android only) your kids are visiting, and block harmful or inappropriate sites and applications

Online Time Management & Online Footprint Record
Manage the time your kids spent on device and see at a glace what your kids are doing on their device

Location Tracking
Let you know your kids are safe by clearly showing your kid’s location


Norton Family Premier service becomes incompatible with Android OS 6 and 7, as well as iOS 11 or older versions, as from December 15, 2021. Please consider using a device running newer versions than those mentioned above. For details, feel free to call 1O1O’s Customer Service Hotline on 2888 1010.


Norton Secure VPN helps secure private information like your passwords, bank account and credit card information as they are encrypted when using unsecured Wi-Fi.

Protect Your Privacy
Bank-grade encryption to ensure the information you send and receive is secure and private

Online Freedom
Enjoy your favorite apps and web sites from overseas

Block Unwanted Tracking
Browse anonymously, avoid being tracked online by advertisers and other companies


Take control of your incoming calls with hassle free user experience!
Call Filtering empowers you to block spam calls and allows only certain callers to get through.

Block spam calls / prevent deception calls
Network based system to detect, analyze and filter the spam calls before they can reach you thus keep you free from nuisance.
Customize your own black/ white lists "Personal Blacklist"/ "Personal Whitelist"
Enjoy more flexibility and control with your "Personal Blacklist" and "Personal Whitelist".
"Personal Whitelist" allows only selected phone numbers to reach you. In addition, if you want to receive any specific spam call for some reasons, you can add the caller to the whitelist.
Protecting you from overseas spam calls
“Incoming Overseas Call Alert Service”, “Overseas Calls Filtering Service” and “Suspected Overseas Call Filtering Service” have been added to “Call Filtering Service”, all to protect you from overseas spam calls.

How to register Norton value added services
Service Fee
Service Month-to-month rate Monthly rate within commitment period^ 1O1O 5G Prestige privilege#
SafetyNet $49 per month $39 per month 12 months complimentary service
Norton Mobile Security $28 per month $18 per month Complimentary service
Norton Family Premier $49 per month $39 per month -
Norton Secure VPN $28 per month $18 per month -
Call Filtering Service $22 per month $18 per month Complimentary service
^ : Customer is required to subscribe to 12-month or longer commitment period
# : For details, please refer to the relevant 5G prestige service plans: https://www.1010-5g.com/en/5g-service-plan.html

Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details.


*Terms & Conditions apply.

SafetyNet (“the Service”) Terms and Conditions
Norton Mobile Security Terms and Conditions
Norton Family Premier Terms and Conditions
Norton Secure VPN Terms and Conditions
Call Filtering and Overseas Call Alert Service Terms and Conditions