Network Protect

Book Mobile Security Consultancy Service

Equip your mobile device with all-round protection

Whether reading email, shopping online, managing bank accounts or sharing video and photos among friends, a mobile device keeps you connected at all times – but we need to be alert to the dangers of personal data falling into the wrong hands or identity theft. Cyber-criminals are always looking for an opportunity to attack us with malicious software.

The Hong Kong Computer Emergency Response Team Co-ordination Centre has reportedly handled more than 30,000 security incidents since January 2018.

Security incidents handled since January 2018

20,169⁺

Botnet

14,089⁺

Phishing

4,788⁺

Malware

Source: Hong Kong Computer Emergency Response Team Coordination Centre
https://www.hkcert.org/statistic

Norton 360

Norton 360 for Gamers

Norton Family Premier

Call Filtering Service

SafetyNet

Cyber attacks are constantly evolving in terms of sophistication and ferocity. But the good news is 1O1O’s SafetyNet service acts as a safety net at network level to detect whether content contains malicious software or risks your security in any way. This all-round pre-emptive protection grants you peace of mind when online with your mobile device.

Benefits include:

Always-on protection when your mobile device is connected to 1O1O’s mobile network*
*Applicable to 1O1O mobile network & 1O1O roaming network

Frequent updates protect you from fast-evolving cyber threats

Won’t slow down device performance or drain the battery because it works at network level

Covers Internet of Things devices, such as gaming consoles and smart watches

Prevention

Clicking on suspicious link
(Phishing / Malicious Website)^*

SafetyNet detect
this as a risky website

Blocks the page to prevent your exposure to danger

ALERT

A mobile device can become infected if you use unsafe Wi-Fi connectivity, or access a dubious network to download suspicious content. Downloading unknown applications via unofficial websites also increases the risk of infection.

SafetyNet’s primary functions facilitate detection of malware or security risks at network level, where it helps you ascertain the safety of content you browse, such as via instant messaging software, as well as SMS and MMS links. A warning message alerts you if the content you access after clicking on a link is evaluated by SafetyNet as a risk.

Device infected

Detection

Alert sent out by SMS

To protect your device and personal data stored you are strongly recommended to install anti-virus software to clean up the viruses and protect your device from further attacks. 1O1O’s Norton Mobile Security provides you a comprehensive anti-virus protection.

Norton 360 For gamers All-in-One Cybersecurity Solution

Norton 360 offers an all-in-one solution for device protection, featuring robust antivirus and security tools, along with a secure VPN to encrypt your online activities. Our dark web monitoring keeps an eye on potential data leaks and notifies you of any issues, ensuring your privacy is well-protected.

Real-time Anti virus
Advanced security and antivirus features to combat online threats, ensuring privacy and financial safety.

VPN
No-log VPN for secure anonymous browsing with bank-level encryption.

Dark Web Monitoring
Notify you immediately if your personal info is found on the dark web.

Password Manager
Safely create, store, and manage your passwords and credit card info online.

Website & Mobile App Monitor
Keep you informed of which sites and apps (Android only) your kids are visiting, and block harmful or inappropriate sites and applications

Online Time Management & Online Footprint Record
Manage the time your kids spent on device and see at a glace what your kids are doing on their device

Location Tracking
Let you know your kids are safe by clearly showing your kid’s location

Norton Family Premier service becomes incompatible with Android OS 6 and 7, as well as iOS 11 or older versions, as from December 15, 2021. Please consider using a device running newer versions than those mentioned above. For details, feel free to call 1O1O’s Customer Service Hotline on 2888 1010.

Norton 360 For gamers
Provides your phone with comprehensive protection while maximizing CPU performance to enhance your gaming experience!

With all the features of Norton Mobile Security and Norton Secure VPN, Norton 360 for Gamers offers you Password Manager to help you manage your passwords, credit card information and other credential online easier. The Dark Web Monitoring feature is to find if your personal information (e.g. gamer tags, usernames and email addresses) is being leaked on Dark Web. Game Optimizer is to boost your CPU performance (apply for eligible MS Windows users) for smoother gameplay.

With all the powerful features of Norton 360, it also offers Game Optimizer Designed for Windows gamers, it optimizes the resources of personal computer devices to provide players with a smoother gaming experience.

Maximises your Gaming Experience
Detect games automatically and optimize CPU resources to boost performance.

Helps Eliminates FPS Lag
Optimize programs to improve image processing, reduce FPS lag, and enhance user experience.

Boost your PC Performance
Reduce high-resources consuming background apps to optimize game programs and free up computer resources.

Take control of your incoming calls with hassle free user experience!
Call Filtering empowers you to block spam calls and allows only certain callers to get through.

Block spam calls / prevent deception calls

Network based system to detect, analyze and filter the spam calls before they can reach you thus keep you free from nuisance.

Customize your own black/ white lists "Personal Blacklist"/ "Personal Whitelist"

Enjoy more flexibility and control with your "Personal Blacklist" and "Personal Whitelist".
"Personal Whitelist" allows only selected phone numbers to reach you. In addition, if you want to receive any specific spam call for some reasons, you can add the caller to the whitelist.

Protecting you from overseas spam calls

“Incoming Overseas Call Alert Service”, “Overseas Calls Filtering Service” and “Suspected Overseas Call Filtering Service” have been added to “Call Filtering Service”, all to protect you from overseas spam calls.

How to register Norton value added services

Service Fee
Service	Month-to-month rate	Monthly rate within commitment period^{^}	1O1O 5G Prestige privilege^#
SafetyNet	$49 per month	$39 per month	Complimentary service
Norton 360 (1 Device)	$18 per month	$18 per month	Complimentary service: Norton 360 (1 Device) OR Norton 360 for Gamers (1 Device)
Norton 360 for Gamers (1 Device)	$28 per month	$28 per month
Norton Family Premier	$49 per month	$39 per month	Complimentary service (Multi-User Plan only)
Call Filtering Service	$22 per month	$18 per month	Complimentary service

^ : Customer is required to subscribe to 12-month or longer commitment period
# : For details, please refer to the relevant 5G prestige service plans: https://www.1010-5g.com/en/5g-service-plan.html

Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details.

*Terms & Conditions apply.

SafetyNet (“the Service”) Terms and Conditions▼

By using SafetyNet ("the Service"), you understand and agree to these terms and conditions.

The Service is only applicable to customers who subscribed designated mobile service plans.
The Service is supported by designated mobile devices and designated operating systems. Please check to ensure compatibility of the Service with your mobile device.
You can terminate the Service by giving us at least 30 days' prior notice by calling our customer hotline 28881010.
We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without prior notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.
We make no warranty that:
1. the Service will meet your requirements;
2. the Service will be uninterrupted, timely, secure or error-free;
3. the results or information that may be obtained from the use of the Service will be accurate or reliable; or
4. the quality of any services, information or other material obtained by you through the Service will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS AVAILABLE" basis and we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part thereof).
As a part of the Service feature, we may send you SMS notifications including options for any applicable anti-virus solutions.
The Service is also subject to the terms and conditions of the Mobile Service Agreement and the terms and conditions of any third party suppliers as may be amended from time to time.

Norton 360 Terms and Conditions▼

Norton 360 (this “Service”) is provided to you by Gen Digital Inc (the “Supplier”). The functions of this service are not entirely equivalent to products with the same name available on the market. For details about the functions of this service, please refer to the service's website: https://us.norton.com/products/norton-360.
By subscribing or using this Service, you confirm to have read, understood and accepted Supplier’s terms and conditions in relation to this Service (the “Supplier’s Terms and Conditions”). For details, please visit https://www.nortonlifelock.com/hk/zh/legal/license-services-agreement/
The terms “we”, “our”, “us” refer to CSL Mobile Limited or CSL in this Terms and conditions.
To subscribe for the Product, you must be a new or existing customer of our designated monthly plans (“Designated Mobile Plan”).
A new or existing customer can subscribe to the service in CSL’s service application (either csl., 1O1O or ClubSIM postpaid). Once you agree to the service’s Terms and Conditions and subscribe to the service, you are required to activate the service in a designated Norton activation portal through an activation URL (with unique PIN embedded), which will be sent to you by SMS or click through the URL inside your CSL service application. CSL will not provide any of your information to Norton.
All the fees of this Service will be billed by us. We will start billing the “Norton 360” service, which will be stated separately as a billing item in CSL Mobile Limited’s bill to customers, once the service is subscribed through us.
The 'Norton 60-day money-back guarantee' provided by Norton does not apply to customers who subscribe to Norton 360 through CSL .
The invitation SMS, for the designated Mobile Plan free bundle customers’ service’s activation process, will be delivered in 1 working day by us after its subscription of the Designated Mobile Plan is successfully completed through SMS notification
The Norton 360 unique activation URL, for the paid service’s registration customers, will be delivered in 1 working day by us after its subscription is successfully completed through SMS notification.
You will be diverted to an external website or mobile application which contains services provided by third parties during the activation process of the service. CSL has no control over and makes no representations or warranties regarding the accuracy, content, completeness, legality, reliability, operability or availability of information or materials displayed on such website or application.
You are expected to activate the service by applying the activation code immediately after subscription to prevent the expiration of the code. . In the event of prolonged service inactivity leading to the expiration of the activation code, a new activation code may not be issued.
Upon suspension or termination of your Designated Mobile Plan, this Service shall be suspended or terminated accordingly and any unused entitlement in relation to this Service will be forfeited without compensation in case of termination.
If this Service is terminated before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period.
The information about the Service is based on information provided by the Supplier. We do not in any way make any representation or guarantee as to its accuracy or completeness. Any reliance you place on such information is therefore strictly at your own risk. It is recommended that you verify any important details directly with the Supplier before making any decisions or taking any actions based on this information.
We are not the supplier of this Service and make no representation or guarantee to any aspect of this Service (including but not limited to its quality), and shall not in any way be liable to any matters in relation to this Service. No compensation shall be forthcoming under any circumstances. For enquiry or dispute about this Service, please contact the Supplier directly on https://support.norton.com/
Only certain devices support the Service. You should check the compatibility of your device before using the Service. For enquiry of the compatibility of this Service, please contact the Supplier directly on https://support.norton.com/
The General Terms and Conditions of CSL Mobile Limited (“CSL”) apply (https://www.1010.com.hk/terms_and_conditions )
Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to https://www.1010.com.hk/.
Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
You are required to download the Norton application to access the Norton 360 service. Devices that have the Norton application installed and are logged in with a registered "Norton 360" account are eligible to utilize the features of the Norton 360 service.
You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
We and/or the Supplier reserve(s) the right to vary or cancel this Offer and/or amend these Terms and Conditions at any time without notice. The Supplier reserves the right to amend the Supplier’s Terms and Conditions at any time without notice.
In the event of dispute in relation to this Service, our decisions and/or the Supplier’s decision shall be final.
In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.
This Terms and Conditions shall be governed by and construed in accordance with the laws of HKSAR.

Norton 360 for Gamers Terms and Conditions▼

Norton 360 for Gamers (this “Service”) is provided to you by Gen Digital Inc (the “Supplier”). The functions of this service are not entirely equivalent to products with the same name available on the market. For details about the functions of this service, please refer to the service's website: https://us.norton.com/products/norton-360-for-gamers.
By subscribing or using this Service, you confirm to have read, understood and accepted Supplier’s terms and conditions in relation to this Service (the “Supplier’s Terms and Conditions”). For details, please visit https://www.nortonlifelock.com/hk/zh/legal/license-services-agreement/
The terms “we”, “our”, “us” refer to CSL Mobile Limited or CSL in this Terms and conditions.
To subscribe for the Product, you must be a new or existing customer of our designated monthly plans (“Designated Mobile Plan”).
A new or existing customer can subscribe to the service in CSL’s service application (either csl., 1O1O or ClubSIM postpaid). Once you agree to the service’s Terms and Conditions and subscribe to the service, you are required to activate the service in a designated Norton activation portal through an activation URL (with unique PIN embedded), which will be sent to you by SMS or click through the URL inside your CSL service application. CSL will not provide any of your information to Norton.
All the fees of this Service will be billed by us. We will start billing the “Norton 360” service, which will be stated separately as a billing item in CSL Mobile Limited’s bill to customers, once the service is subscribed through us.
The 'Norton 60-day money-back guarantee' provided by Norton does not apply to customers who subscribe to Norton 360 for Gamers through CSL .
The invitation SMS, for the designated Mobile Plan free bundle customers’ service’s activation process, will be delivered in 1 working day by us after its subscription of the Designated Mobile Plan is successfully completed through SMS notification.
The Norton 360 for Gamers unique activation URL, for the paid service’s registration customers, will be delivered in 1 working day by us after its subscription is successfully completed through SMS notification.
You will be diverted to an external website or mobile application which contains services provided by third parties during the activation process of the service. CSL has no control over and makes no representations or warranties regarding the accuracy, content, completeness, legality, reliability, operability or availability of information or materials displayed on such website or application.
You are expected to activate the service by applying the activation code immediately after subscription to prevent the expiration of the code. . In the event of prolonged service inactivity leading to the expiration of the activation code, a new activation code may not be issued.
Upon suspension or termination of your Designated Mobile Plan, this Service shall be suspended or terminated accordingly and any unused entitlement in relation to this Service will be forfeited without compensation in case of termination.
If this Service is terminated before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period.
The information about the Service is based on information provided by the Supplier. We do not in any way make any representation or guarantee as to its accuracy or completeness. Any reliance you place on such information is therefore strictly at your own risk. It is recommended that you verify any important details directly with the Supplier before making any decisions or taking any actions based on this information.
We are not the supplier of this Service and make no representation or guarantee to any aspect of this Service (including but not limited to its quality), and shall not in any way be liable to any matters in relation to this Service. No compensation shall be forthcoming under any circumstances. For enquiry or dispute about this Service, please contact the Supplier directly on https://support.norton.com/
Only certain devices support the Service. You should check the compatibility of your device before using the Service. For enquiry of the compatibility of this Service, please contact the Supplier directly on https://support.norton.com/
The General Terms and Conditions of CSL Mobile Limited (“CSL”) apply (https://www.hkcsl.com/en/service-terms-and-conditions/)
Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.hkcsl.com.
Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
You are required to download the Norton 360 for Gamers application to access the Norton 360 for Gamers service. Devices that have the Norton 360 for Gamers application installed and are logged in with a registered "Norton 360" account are eligible to utilize the features of the Norton 360 for Gamers service.
You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
We and/or the Supplier reserve(s) the right to vary or cancel this Offer and/or amend these Terms and Conditions at any time without notice. The Supplier reserves the right to amend the Supplier’s Terms and Conditions at any time without notice.
In the event of dispute in relation to this Service, our decisions and/or the Supplier’s decision shall be final.
In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.
This Terms and Conditions shall be governed by and construed in accordance with the laws of HKSAR.

Norton Secure VPN Terms and Conditions▼

By using Norton Secure VPN (“the Service”), you understand and agree to these terms and conditions.

Only certain devices support the Service. You should check the compatibility of your device before using the Service.
Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk.
Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
We make no warranty that:
1. the Service will meet your requirements;
2. the Service will be uninterrupted, timely, secure or error-free;
3. the results or information that may be obtained from the use of the Service will be accurate or reliable; or
4. the quality of any services, information or other material obtained by you through the Services will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Secure VPN content and disclaims all liability and warranties for Norton Secure VPN service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Secure VPN’s Terms of Use and to find out more about the Service.
We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.

Call Filtering and Overseas Call Alert Service Terms and Conditions▼

Service details:
1. By using Call Filtering and Overseas Call Alert Service ("the Service"), you confirm to have read, understood and agreed to these Terms & Conditions.
2. The Service comprises of four major features
  1. Spam Call Filtering Service
  2. Overseas Call Filtering Service
  3. Suspected Overseas Call Filtering Service
  4. Incoming Overseas Call Alert Service
3. You may subscribe to the Service:
  1. on a monthly basis; or
  2. for a Minimum Commitment Period of 12 months. If you terminate the Service prior to the expiry of the Minimum Commitment Period, you must pay the early termination charge to CSL Mobile Limited (“the Company”, “we”, “our”, “us”) immediately. It is the sum of the monthly fee of the Service for the remaining months of the Minimum Commitment Period.
The Spam Call Filtering Service:-
1. The Spam Call Filtering Service is automatically turned on upon your subscription to the Service. You can turn off Spam Call Filtering Service anytime.
2. When the Spam Call Filtering Service is turned on, you agree the Company to block all those numbers on the spam call list which is defined by the Company’s call filtering platform and third parties’ intelligence and may be updated or changed from time to time without prior notice. We are not responsible or liable for the quality, nature, accuracy and usefulness of the Service.
3. Out of area calls, calls originating from public paid phone and Private Automatic Branch Exchange (PABX) cannot be blocked by the Service.
4. Long distance calls, cannot be blocked by the Service, except you have turned on the Overseas Call Filtering Service and the Suspected Overseas Call Filtering Service.
5. Unless you have turned on the Overseas Call Filtering Service and Suspected Overseas Call Filtering Service, the Service can accept eight-digit Hong Kong phone numbers only. You can add the number to your personal blacklist (maximum of 200 entries) and personal whitelist (maximum of 200 entries).
6. After subscribing to the Service, you can submit numbers to be included in the spam call list and you agree to grant us the right to:
  1. Share the call numbers submitted by you with third parties for verification at their intelligence;
  2. to add or delete the call numbers submitted by you to or from the spam call list at any time, without notice for any reason whatsoever;
  3. share the spam call numbers to all the subscribers of the Service.
7. The Company is not responsible of any disputes between you and the owner of phone numbers in the spam call list that are submitted by you.
8. If you want to receive any specific number on the spam call list, you may add the number to the personal whitelist.
The Overseas Call Filtering Service:
1. When the Overseas Call Filtering Service is turned on, you agree the Company to block all calls originating outside Hong Kong with a “+” sign in the caller identity display except those in your whitelist.
The Suspected Overseas Call Filtering Service:
1. The Suspected Overseas Call Filtering Service is automatically turned upon your subscription to the Service. You can turn off Overseas Call Filtering Service anytime.
2. When the Suspected Overseas Call Filtering Service is turned on, you agree the Company to block all calls originating from certain countries except those in your whitelist. The list of suspected overseas calls may be updated from time to time, for details, please see https://www.1010.com.hk/en/call_filtering_service.
Incoming Overseas Call Alert Service:
1. The Incoming Overseas Call Alert Service is automatically turned upon your subscription to the Service. You can turn off Incoming Overseas Call Alert Service anytime.
2. When the Incoming Overseas Call Alert Service is turned on, you will hear a pre-recorded messages when you receive any originating outside Hong Kong with a “+” sign in the caller identity display.
We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.
We make no warranty that:
1. The Service will meet your requirements
2. The Service will be uninterrupted, timely, secure or error-free
3. The results or information that may be obtained from use of the Service will be accurate or reliable
4. The quality of any services, information or other material obtained by you through the Service will meet your expectations
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an “AS IS” and “AS AVAILABLE” basis, and we expressly make no warranties of any kind, whether express or implied, including, but not limited to, merchantability, fitness for a particular purpose and non-infringement. We accept no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings, or for any damage to your mobile equipment, or loss of data that results from downloading any materials, data or information. You expressly relieve us of any and all liabilities arising from access to, or use of, the Service (or any part thereof).
The Service is also subject to the Terms & Conditions of the Mobile Service Agreement and the Terms & Conditions as dictated by any third-party supplier, as may be amended periodically. In the event of inconsistency between these Terms & Conditions and the Mobile Service Agreement, these Terms & Conditions shall prevail.
We reserve the right to change these Terms & Conditions at any time without notice. All matters and disputes will be subject to our final determination.

Equip your mobile device with all-round protection

Norton 360 For gamers All-in-One Cybersecurity Solution

Norton 360 For gamersProvides your phone with comprehensive protection while maximizing CPU performance to enhance your gaming experience!

Call the 1O1O Product Hotline on 2988 1010 or visit a 1O1O Center for details.

Norton 360 For gamers
Provides your phone with comprehensive protection while maximizing CPU performance to enhance your gaming experience!

Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details.