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| This service plan uses 5G spectrum, which is only available for designated locations with the use of compatible devices. Actual speeds customers experience will be less than the specifications and will be affected by the device used, location, network conditions and other extraneous factors. In areas outside of our 5G coverage, you will be provided with a 3G and/or 4G Mobile Service. |
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| You are required to subscribe to this Service Plan for a Commitment Period of 24/36 months. You are required to pay an Administration Fee of HK$18 per month. |
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| For selected 5G service plans, your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us. |
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| We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.1010.com.hk or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute. |
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| In the event of any discrepancies between Chinese and English versions, the English version shall prevail. |
| 1O1O Asia Pacific 5G Prestige Service Terms and Conditions: |
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- The service area of APAC Service Plan (“This service plan”) only applies to Hong Kong and designated 15 Asia-Pacific regions (“Designated APAC roaming zone”)
The Designated APAC roaming zone includes:
Roaming Zone M: Macau
Roaming Zone A: Mainland China
Roaming Zone B: Australia, Cambodia, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam
- Monthly fee $499 package includes 10GB for roaming data usage in Designated APAC roaming zone and Hong Kong and 30GB for local data usage only in Hong Kong. Please note the actual speed and usage experience depends on applicable roaming networks. Designated APAC roaming zone and Hong Kong roaming data thereafter charges in each Bill Cycle is $38/1GB. Any unused usage cannot be carried forward to the next bill month and will be forfeited after the bill month.
- Monthly fee $499 package includes 100 roaming voice minutes entitlement, only apply to receiving incoming call and making outgoing call to Hong Kong/China/Macau numbers in mainland China and Macau. Thereafter charge is HK$0.50 per minute. Call charges are calculated on a 1-minute incremental basis. Any usage of less than 1 minute will be counted as 1 minute. Roaming calls making outside of mainland China and Macau will be counted and charged as standard roaming voice calls. Please visit https://www.1010.com.hk/en/business_roaming_mass for roaming voice charges details.
- Service Plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to mainland China and Macau but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For each IDD call, local airtime will be counted or be charged. If voice calls made in Hong Kong to the other destinations, for each IDD call, local airtime will be counted and standard IDD Charges will be charged. For details of user guide, the Thereafter Charges and other IDD Charges, please refer to our website https://1010.com.hk/en/idd_001.
- Intra-network SMS is text SMS sent within Hong Kong to csl, 1O1O and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy a special rate for sending any Inter-network SMS at $0.3 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged.
- Data Roaming Day Pass (exclude Designated APAC roaming zone) will be provided to you on your subscription to this Service Plan. Data Roaming Day Pass consists of two types of data roaming services: i) Data Roaming Day Pass (HK$138-$178 per day) and ii) Top-up Pass. You understand and agree that you must pay the Data Roaming Day Pass daily fee or Top-up Pass fee upon your use of data roaming usage at applicable roaming destinations. For details, please visit: https://1010.com.hk/tc/data_roaming_day_pass.
- This Service Plan is not applicable to any Prepaid SIM Cards, Multi-Number Services, JustOne Card (China Mobile), 1-FOR-ALL Service Plan, Multi Device Service Plan and other mobile numbers as from time to time advised by us.
- 5G Data Roaming Service: 5G Data Roaming Service is only applicable to 1O1O 5G service plan customers or 1O1O service plan customers who are enabled to access to 1O1O 5G network service. Customer must register and activate IDD, roaming service, data roaming day pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit https://www.1010.com.hk/en/business_roaming_mass
- 5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4.5G LTE, or other technologies, in locations not covered by a 5G network.
- This Service Plan is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.
- To earn Clubpoints, you must be a member of The Club. The Clubpoints will be credited to your The Club account at once within two weeks and provided that the service is still active, subject to terms and conditions of Club HKT Limited. For details, please visit https://www.theclub.com.hk.
- Thereafter charge for MMS: $2 each. Unless otherwise stated, the usage included in the service plan is only applicable to local usage and can only be used within the billing month. The balance cannot be rolled over to the next billing month and will be canceled in the billing month.
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KingKing is a VoIP service based on Wi-Fi or mobile network connectivity for use in Hong Kong or while you are abroad, so that you can (i) make voice calls to any Hong Kong phone number, (ii) receive voice calls, or (iii) send SMS messages. Any KingKing users shall pay for the Wi-Fi or mobile network connectivity service, SMS, IDD and/or international roaming charges for calls to non-Hong Kong phone numbers (if applicable). KingKing is only available to selected service plans and compatible only with certain handsets. For details, please visit https://www.1010.com.hk/en/kingking. |
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China HK 1-Card-2-Number Service: By using the China HK 1-Card-2-Number Service (the “Service”), you will be allocated a mainland China secondary number alongside with a local primary mobile number. The mainland China secondary number is provided to you by [China United Network Communications Corporation Limited] (“China Unicom”) in accordance with:- i. The Terms and conditions of China Unicom and; ii. Applicable rules, laws and regulations in mainland China, including but not limited to the True Identity Registration. For details of the True Identity Registration, please refer to above link “Importance notice: True Identity Registration required for using China mobile numbers”. When using supporting handset for VoLTE and connect to VoLTE network, your mainland China secondary number will be displayed when the Customer makes a call or send a SMS to mainland China number, otherwise your Hong Kong primary number will be displayed. In any cases, your Hong Kong primary number will be shown when sending MMS via the Service. A HK$0.50 per minute extra charge "Outside Region Connection Fee" applies to all incoming calls received via the China secondary number made outside of China Unicom's network coverage. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. For detail, please visit: https://www.1010.com.hk/1c2n |
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See call-filtering service Terms & Conditions at https://www.1010.com.hk/en/call_filtering_service. |
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Norton Mobile Security Service: Only certain devices support the Service. You should check the compatibility of your device before using the Service. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof). All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes. We make no warranty that:
the Service will meet your requirements;
the Service will be uninterrupted, timely, secure or error-free;
the results or information that may be obtained from the use of the Service will be accurate or reliable; or
the quality of any services, information or other material obtained by you through the Services will meet your expectation. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of). This Service is provided by Symantec Asia Pacific Pte Ltd. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Mobile Security content and disclaims all liability and warranties for Norton Mobile Security ervice and its content. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final. Visit https://www.1010.com.hk/jsp/our_services/network_protect/mobile_protect_eng.htm for service details and terms & conditions. |
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By using SafetyNet ("the Service"), you understand and agree to these terms and conditions.
The Service is only applicable to customers who subscribed designated mobile service plans.
The Service is supported by designated mobile devices and designated operating systems.
Please check to ensure compatibility of the Service with your mobile device.
You can terminate the Service by giving us at least 30 days' prior notice by calling our customer hotline 28881010.
We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without prior notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.
We make no warranty that:
the Service will meet your requirements;
the Service will be uninterrupted, timely, secure or error-free;
the results or information that may be obtained from the use of the Service will be accurate or reliable; or
the quality of any services, information or other material obtained by you through the Service will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS AVAILABLE" basis and we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part thereof).
As a part of the Service feature, we may send you SMS notifications including options for any applicable anti-virus solutions.
The Service is also subject to the terms and conditions of the Mobile Service Agreement and the terms and conditions of any third party suppliers as may be amended from time to time. |
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The local Mobile Data usage included in the Service can be used for browsing, downloading and uploading activities within the App only. Mobile Data charges will apply when you incur any other Mobile Data usage, including but not limited to downloading the App, using location based features, accessing or downloading content from and/or redirection to any other websites or applications (e.g. Facebook, Tencent Weibo, LinkedIn, YouTube, Flickr, Google map, games, etc.). |
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The offer is only applicable to customer who subscribe to a designated 1O1O 5G service plan.“Home Contents and Emergency Assistance Protection Plus” (The “Protection Plan’”) Terms and conditions applied, for details please visit https://1010.com.hk/home_insurance_plus#tnc. The Protection Plan is underwritten by MSIG General Insurance (Hong Kong) Limited (“MSIG”), distributed and arranged by HKT Care. HKT Care is a service brand operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA is an appointed licensed insurance agent for MSIG (Licensed Insurance Agency License No.: FA2427) and HKTIA is distributing and arranging insurance products of MSIG. |
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Viu Service will be terminated automatically upon the completion of the commitment period. To utilize Viu Service, you are required to download and successfully install the Viu app from Google Play or App Store through eligible mobile devices and register for a Viu account. Viu Service is provided by PCCW OTT (Hong Kong) Limited and use of the Viu Service is subject to the Viu Terms and Conditions (available for viewing at https://www.viu.com/ott/hk/en-us/copyright-statement/terms-and-conditions). |
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Promotional Free-trial MOOV 24 bit Music Service (Handset Bundle) Terms & Conditions
The promotional period of free trial MOOV 24 bit Music Service (“Promotion”) is from June 5, 2020 to December 31, 2020.
1O1O customer is eligible to get two months free trial of MOOV 24 bit Music Service (“Service”) for free when you purchase designated 5G monthly service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$68 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan.
The above promotion is only eligible to new MOOV 24 bit Music Service subscribers who purchased designated 1O1O 5G monthly service plan with designated commitment period, existing service subscribers are excluded.
MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“1O1O”) reserves the right to take legal action.
The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used.
Applicable to compatible handset only.
Provision of this service is subject to relevant terms and conditions. Please visit: https://general.moov.hk/tnc/eventtnc.html for details.
The service or charges are subject to amendment without notice. 1O1O reserve the right of final decision. |
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The Offer starts on 17 May, 2022 until further notice. Two months’ waiver of fees for Restart 3.0 Handset Switch Service (“Restart Service”) is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services. The monthly fee for Restart Service shall be HK$48 starting from the third month of the commitment period. Restart Service will be renewed automatically on a monthly basis until it is cancelled by you by giving us at least 7-day notice. Terms & Conditions apply, details https://www.1010.com.hk/restart. |
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| ** Starting from 14 July 2023, all users of 1O1O monthly service plan (“Users”)can enjoy wavier for local data usage provided by the registered SIM card when streaming Now E videos content and/or Now TV video contents and browsing on the Now E app and/or Now Player app (“Apps”)in Hong Kong. For avoidance of doubt, the local data usage waiver is not applicable to data usage that incurred for downloading and updating of the Apps. The mobile data usage for viewing of video advertisement broadcasted in the Apps , accessing or downloading content from other websites (such as banner advertisement) or/and any other websites (for example, advertisement from third party) redirecting from the Apps will be deducted from your Service Plan. If customers download and/or use the Now E app and/or Now Player app overseas, they may need to pay additional roaming data charges. All programming on Now E and Now Player can only be used in the Hong Kong Special Administrative Region and the content is for private viewing in Hong Kong only by the Users. It cannot be publicly or commercially displayed or played. |
