1O1O X Club Care - Complimentary Club Care Home Protection for selected 1O1O customers Terms and Conditions

1O1O X Club Care - Complimentary Club Care Home Protection for selected 1O1O customers

During the Promotion Period (as defined below), customers who subscribe to a designated 1O1O 4G or 5G Prestige Service Plan would enjoy a complimentary Club Care Home Protection Plan (this “Promotion”). Relevant terms and conditions apply.

Terms and Conditions:

The Promotion is valid from 30 April 2025 to 31 December 2025, both dates inclusive (“Promotion Period”).
To become an eligible customer (“Eligible Customer”) for the offer under this Promotion (the “Offer”), you must:
1. be aged 18 or above, be a holder of a valid Hong Kong Special Administrative Region (“Hong Kong”) identity card, reside in Hong Kong with a valid residential address that satisfies the requirements under the terms and conditions of the policy provisions of the Protection Plan (“Home Address”) and receive a Club Care designated redemption code for the relevant Protection Plan (as defined below) (“Redemption Code”) ; AND
2. subscribe or renew to one of the 1O1O 4G or 5G Prestige Service designated service plan (“Designated Service Plan”) with a commitment period of 24 or 36 months.
The Designated Service Plans are offered by CSL Mobile Limited (“CSL”) and are subject to the relevant terms and conditions. For details, please visit https://1010.com.hk/home .
Eligible customers will enjoy a complimentary Club Care Home Protection plan (each a "Protection Plan") as set out below depending on the Designated Service Plan subscribed. Details are as follows:
1. Club Care Home Contents, Emergency Assistance and Helper Protection Plus (24-Month) : Applicable to customers subscribing to or renewing a designated 1O1O 4G Prestige Service Plan (2GB or above), 5G Prestige Service Plan (30GB or above), China-HK-Macau 5G Prestige Service Plan (local and roaming data usage: 20GB or above), Asia-Pacific 5G Prestige Service Plan (local and roaming data usage: 10GB or above), or Global Roaming 5G Prestige Service Plan (local and roaming data usage: 10GB or above), with a commitment period of 24 months.
2. Club Care Home Contents, Emergency Assistance and Helper Protection Plus (36-Month): Applicable to customers subscribing to or renewing a designated 1O1O 4G Prestige Service Plan (2GB or above), 5G Prestige Service Plan (30GB or above), China-HK-Macau 5G Prestige Service Plan (local and roaming data usage: 20GB or above), Asia-Pacific 5G Prestige Service Plan (local and roaming data usage: 10GB or above), or Global Roaming 5G Prestige Service Plan (local and roaming data usage: 10GB or above), with a commitment period of 36 months.
The complimentary Protection Plan promotion is arranged and brought to you directly by Club Care and is subject to the relevant terms and conditions of Club Care. For details, please visit https://www.hktia.com.hk/doc/pdf/HCEAP_TNC.pdf. The Protection Plan is underwritten and provided by MSIG Insurance (Hong Kong) Limited (“MSIG”) and is distributed and arranged by Club Care. Club Care is a service brand operated by HKT Financial Services (IA) Limited (“HKTIA”). HKTIA, being a registered licensed insurance agency under the Insurance Authority of Hong Kong (“IA”) (Licensed Insurance Agency License No.: FA2474), acts as an appointed licensed insurance agency for MSIG to distribute and arrange certain insurance products and services.
CSL is the policyholder of the Protection Plan. CSL and all affiliates of such entity (other than HKTIA) are not an insurance company, agency, broker or intermediary and are not arranging for any contract of insurance or carrying on any regulated activities (as defined under the Insurance Ordinance) in connection with the Protection Plan, the Promotion or any insurance related products or services. CSL and all affiliates of such entity (other than HKTIA) are not the supplier, distributor or provider of the Protection Plan, any insurance related products or services or the Promotion, do not represent Club Care/HKTIA or MSIG, make no representations and warranties and accept no liability for any matters arising from, or in relation to, the same. For any enquiries in relation to the Protection Plan and the Promotion, please contact Customer Service Hotline of Club Care at 8209 0098 directly.
Upon activation of the Designated Service Plan, each Eligible Customer will receive an activation SMS within 5 working day. Eligible Customers can follow the instructions set out in the SMS, log in 1O1O app to obtain Redemption Code for the relevant Protection Plan during the commitment period of Designated Service Plan (the “Redemption”). Eligible Customer shall only become and be considered as an insured person of the relevant Protection Plan (the "Insured Person") after he/she satisfies all criteria of an Eligible Customer and has been issued with a Redemption Code. Eligible Customer can use the Redemption Code to validate his/her eligibility of the relevant Protection Plan for claim application with MSIG.
The Home Address shown on the service bill or statement of Designated Service Plan (“Address Proof”) issued by CSL to the Insurer Person shall be considered as the Insured Person’s Home Address of the Protection Plan (“Insured Person’s Home Address”). The Insured Person shall ensure the Address Proof is up-to-date and issued by CSL within 30 days prior to or from the date on which a cause for a claim by the Insured Person under this Protection Plan accrues. The Insured Person will be required to show the Redemption Code and Address Proof when making a claim to MSIG under the Protection Plan, in addition to any other documents, subject conditions and/or requirements under the Policy Documents (as defined below) and any other relevant terms and conditions.
Each Redemption Code can be used by one Eligible Customer for one Home Address only. Each Eligible Customer can receive more than one Redemption Code based on the Designated Service Plan(s) subscribed. Each Insured Person’s Home Address can be covered by more than one Protection Plan. The Redemption Code is only for the relevant Eligible Customer and is non-transferable. The coverage period of Protection Plan shall commence on the issuance date of the Redemption Code , and is set out in 1O1O app.
These Terms and Conditions are not an insurance policy or a contract of insurance. All information in respect of the Protection Plans are provided by MSIG. Any information in respect of the Protection Plans given herein is subject to the respective policy provisions, the product brochure, and the related terms and conditions (the “Policy Documents”). The abovementioned information is for reference only and does not contain the full terms and conditions of the Protection Plans. In the event of any inconsistencies between these Terms and Conditions and the Policy Documents, the Policy Documents will prevail.
The information of the Protection Plans in these terms and conditions gives only an outline of the terms and conditions of the insurance cover and does not contain the full terms and conditions of the relevant insurance product. These terms and conditions are not an offer for subscription of any insurance product. For full terms and conditions, details and risk disclosures and exclusions of the Protection Plans, please refer to relevant Policy Documents; visit Club Care official website https://www.hktia.com.hk/ or call Customer Service Hotline at 8209 0098 for more details.
MSIG reserves the right to make the final right of approval and decision of all matters relating to the Protection Plans and take full responsibility for all related coverage and claims matters. Any disputes over the terms of the Protection Plans shall be resolved directly between the insured person and MSIG. HKTIA’s role is limited to distributing and arranging certain insurance policies of MSIG (including the Protection Plans) and HKTIA shall not be responsible for any matters in relation to the provision of such insurance products. The Protection Plans are the product and obligation of MSIG and not of HKTIA.
Any promotional offer(s) or material(s) should be read in conjunction with the relevant Policy Documents. Before application, please confirm you understand the Protection Plan’s features and that it fits your need(s). Customers should not apply for the relevant insurance product(s) solely on the basis of any promotional offer(s) or material(s) which do not contain the full terms and conditions of the relevant insurance plan. For full terms and conditions, details and risk disclosures and exclusions of the Protection Plan, please refer to relevant Policy Documents.
HKTIA and all affiliates of such entity (other than CSL) are not the provider, operator or manufacturer of the Designated Service Plan, they make no representation or guarantee to any aspect of the Designated Service Plan (including but not limited to the service quality) and shall not in any way be liable to any matters in relation to the Designated Service Plan. No compensation shall be forthcoming under any circumstances. For enquiries about the Designated Service Plan, please contact CSL directly.
The Offer is subject to availability, and will be provided on a first-come-first-served basis while stocks last.
Unless otherwise stated, the Offer cannot be used in conjunction with any other promotional or discount offer and is non-transferable or exchangeable for cash or other products.
The General Terms and Conditions of CSL apply (https://www.1010.com.hk/terms_and_conditions).
CSL, HKTIA and MSIG reserve the right to vary or cancel this Promotion and/or amend these Terms and Conditions at any time without prior notice. CSL reserves the right to amend the relevant terms and conditions governing the use of the Designated Service Plan at any time without prior notice.
In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms and Conditions, the English version shall prevail. In the event of dispute in relation to this Promotion or the use of the Designated Service Plan, CSL, HKTIA and MSIG ’s decisions shall be final and binding.

CSL Mobile Limited 香港移動通訊有限公司