Parents’ main concern on children
 
 
  • Spend too much time online.
  • Access to inappropriate contents online.
  • Device addiction - late night messaging or calls with friends to impact school performance.
  • Long hours spending on mobile device resulting in physical health problem.
 
  1O1O’s Norton Family Premier provides parents visibility of kids’ online activities to understand what’s going on with kids and what they care about.What’s more, to educate kids to build up a more disciplined online habit and protect kids from contacting hamrful or inappropriate contents.
 
Enable parents to monitor and set rules for the following online activities of their children
   
 
  • Web site – Displays the websites that your child visited. Select websites to block by category of by inputting the URL
  • Mobile Apps (Android only) – Displays the list of apps that are installed or uninstalled on your child's Android device. You can also see the amount of time your child spends on each of their apps. Select the installed Apps to be blocked
  • Online time –Set the total number of online hours allowed or set blocked hours of each day
  • YouTube videos (via Norton Family browser) –Displays the videos that your child had watched on YouTube videos.
  • Location – Let you track your child's location and know they are safe when they are carrying their device.
  • Provides Activity log (up to past 90 days) – See at a glance what your kids are doing on their connected devices
  • Receive Email alerts of children’s online activities – Find out when your kids attempt to visit a blocked site so that you can start a conversation about appropriate content.
   
Other features
   
 
  • Instant Lock device* – If enabled, the devices remain entirely locked until you unlock them or tell your child the unlock PIN. However, your child can still make or receive calls.
    * On iOS devices, Instant Lock only hides the installed apps, including Norton Family Premier app, and the default apps such as Safari, iTunes Store, App Store, and Camera. It does not entirely lock your child's iOS device.
  • Search supervision – Displays the search terms that your child used on popular search engines, including Google and Yahoo.
   
Special Note
   
 
  • Android and iOS devices will have different behaviour when using Norton Family Premier. For details please refer to Norton’s web site.
  • Parents are recommended to ask their children using Norton browser for internet access in order to optimize the house rules monitoring functions of Norton Family Premier
   
Service Charge
   
 
Charge Type Price
Month-to-month rate $49/month
Monthly rate within commitment period $39/month
Terms & Conditions
   
Support up to 5 devices - Support OS: Android, iOS, Windows
   
How to activate and set up the service
   
 
Get up and running in just 3 steps
Android iOS
   
FAQ
   
 
  • General
    • What is Norton Family?
    Norton Family provides parents with visibility of their children’s online activities and establishes house rules accordingly to protect youngsters from unsafe or inappropriate content and to encourage more disciplined online habits.
    • How many devices can Norton Family support?
    Up to five running on Android, iOS or Windows operating systems.
    • How do parents monitor and manage Norton Family house rules?
    They can be set in the Norton Family portal. Go to family.norton.com and logon to your Norton account via a mobile network or the web. It’s a good idea to bookmark Norton’s website for easy access. Parents using Android devices can download the Norton Family app to manage house rules: log in > choose “Parents” mode. Parents using iOS devices can download the “Norton Family for Parents” app to manage house rules.
    • What can I do if I forget my Norton password?
    Simply click on “Forget password” to reset it.
    • How long does it take for new house rules to synchronize with my child’s device after changes are madede?
    • Every time a parent changes house rule settings, the server sends out notifications to all clients associated with the account. These clients then download the updated house rules.
    • Every time a parent changes house rule settings, the server sends out notifications to all clients associated with the account. These clients then download the updated house rules.
    • Activity history is normally available five to 10 minutes after a child does something on his/her device.
    • How long does it take for a child’s activity history to show up on the parent’s device?
    Activity history is normally available five to 10 minutes after a child does something on his/her device.
    • Can children check house rules that have been set?
    Android:
    Select Norton Family app > click the menu’s “children” icon in the top left-hand corner > select “House rules” > select each house rule for details.
    iOS
    Select Norton Family app > click the menu icon in the top right-hand corner > select “House rules”.
    • Is it possible for my child to turn off Norton Family?
    No. A parent’s email address and password are required before Norton Family can be turned off. You will get email notification if Norton Family is disabled or has been tampered with.
    • What happens if the child resets a monitored device’s operating system to factory settings?
    This would cause no activity to be captured in the Norton Family portal. Norton Family sends weekly reports to parents to notify them of a child’s online activity. If no activity is shown in the weekly report, a parent should check the child’s device to ensure Norton Family is still installed and working properly. You will get email notification if Norton Family is disabled or has been tampered with.
    • How do I turn Norton Family on/off?
    Follow the steps below if you want to temporarily suspend Norton Family supervision: Sign into the Norton Family portal > click the “CHILDREN” tab, select the child, then click the “HOUSE RULES” tab > move the on/off switch to off or on using the supervision tab.
    • How do I uninstall Norton Family from my child’s device
    Step 1: Log into the Norton Family portal (family.norton.com) > select “DEVICES” > select the trash icon of the device you want to uninstall Norton Family from > select “Yes”.
    Step 2: Follow the uninstall app procedure to uninstall Norton Family from a child’s device.
    • Does Norton Family support monitoring of an iOS device
  • WEB SUPEVISION
    • Which browsers are compatible with web supervision?
    iOS: Norton Family only monitors websites visited via the Norton Family browser. Safari is automatically disabled when you install a profile. If it is enabled, check if you have installed a profile on the device. A Norton Family profile will need to be installed in order to disable Safari, so parents can monitor their children’s online activity only via the Norton Family browser.
    Android: Norton Family is compatible with the Chrome and Norton Family browsers.
    • 14. Why did Norton Family block a website in the “Allowed” category
    This can happen if the website falls under more than one category. You can avoid this by specifically entering a website’s name in the “Allowed” list of sites. You can also take a look at activity history to view the category the site belongs to, then choose to block it, or discuss the restriction.
  • TIME SUPERVISION
    What happens on my child’s iOS device after “Time supervision” is turned ON or OFF?
    When your child's iOS device is in the curfew period or when you trigger Instant Lock, Norton Family hides the installed apps, including Norton Family, and the default apps such as Safari, iTunes Store, App Store, and Camera. Unlike on Android, it does not entirely lock your child's iOS device. Once the curfew ends or when you unlock the device, your child gets back all the hidden installed apps. The apps may get rearranged alphabetically. Inform your child that this is a usual behavior and none of their apps are removed. Also, recommend your child to not use folders to group their apps.
    How do children see how much online time remains when “Time supervision” is turned ON?
    Android: Select Norton Family app > click the menu’s “children” icon in the top left-hand corner > select “House rules” > select specific time supervision house rules for details. “Time supervision” is based on a device’s system time and will be affected if the system is changed when roaming in a different time zone.
    iOS: Not supported.
  • INSTANT LOCK
    • What happens after “Instant lock” is turned ON?
    Android: You need to establish a PIN and add at least one “Allowed” contact to enable “Instant lock” on an Android device. If enabled, the device will remain entirely locked until you unlock it, or give your child the “Unlock” PIN. However, your child can still make or receive calls.
    iOS: You need to install a profile for “Instant lock” on an iOS device. “Instant lock” only hides installed apps including the Norton Family app, plus default apps such as Safari, iTunes Store, App Store and Camera. It does not entirely lock your child’s iOS device, which means he/she can still make and receive calls. You can unlock a device by clicking the “Lock” icon on your child’s profile again, then click “Unlock”. Please note your child cannot use the PIN to unlock his/her iOS device.
    • Why do some apps on my child’s iOS device disappear suddenly after “Unlock”?
    An iOS restriction causes all installed apps to be rearranged alphabetically when you unlock your child's iOS device. If the child uses folders to group apps together, folders will be removed and apps will be rearranged alphabetically. Please inform your child this is normal and none of his/her apps have been removed. Also, discourage your child from using folders to group their apps.
  • SEARCH SUPERVISION
    What is “Search supervision”?
    This shows you the words, terms and phrases your child uses in search engines such as Google, Yahoo, ASK, Bing and YouTube. You are therefore provided with insights into their interests, which can help you protect them from inappropriate content.
    In iOS: “Search supervision” only shows search records relating to the Norton Brower.
    In Android: “Search supervision” shows search records relating to the Norton Brower and Chrome.
  • VIDEO SUPERVISION
    Can I stop my children from downloading a certain mobile app?
    You can’t prevent your children from downloading an app, but you can see a list of apps that have been installed/uninstalled on your child’s Android device. You can then select the installed apps you want blocked.
    For more Norton Family information, visit the Norton Family FAQ website: https://support.norton.com/sp/en/hk/norton-family/current/solutions/v117593097_nortonfamily_help_en_us?displang=iso3%3AQCT&displocale=iso3%3ATWN&env=prod&helpid=nf_faq&origin=nof&ssdcat=294
  • MOBILE APP SUPERVISION
    • Does Mobile App Supervision works in iOS?
    Not support at this moment for iOS restriction.
    • Can I stop my children from download a certain mobile app?
    You can’t block your children from download the app but you can see the list of apps that are installed or uninstalled on your child's Android device.  You can then select the installed Apps to be blocked.
   
  For more information about Norton Family visit Norton Family FAQ web site.
   
Terms & Conditions
   
  Norton Family Premier Terms and Conditions:
 
  1. By using Norton Family Premier (“the Service”), you understand and agree to these terms and conditions.
  2. Only certain devices support the Service. You should check the compatibility of your device before using the Service.
  3. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk.
  4. Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
  5. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
  6. All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
  7. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
  8. We make no warranty that: (a)the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Services will meet your expectation.
  9. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
  10. This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Family Premier content and disclaims all liability and warranties for Norton Family Premier service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Family Premier’s Terms of Use and to find out more about the Service.
  11. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.