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AppleCare+
 
 
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適用於 Mac 的 AppleCare+ 服務計劃

每部 Mac 均隨附一年硬件維修的有限保障以及長達90日免費技術支援。適用於 Mac 的 AppleCare+ 服務計劃將保障期限延長至自你購買 AppleCare+ 服務計劃的日期起計的三年,並提供不限次數的意外損壞保障服務,每次收取服務費(螢幕或機身外殼損壞為 HK$799,其他損壞則為 HK$2,299)1。

 
 

一站式支援

 
因為 Apple 同時設計電腦、操作系統及各種應用程式,所以 Mac 得以成為一個真正的整合型系統,而且只有 AppleCare+ 服務計劃可以提供來自 Apple 專家的一站式服務與支援,大部分問題只需一個電話即可解決2。
 
  • 透過網上對話或以電話優先聯絡 Apple 專家
  • 全球維修保障1
  • 上門服務:你可要求技術人員上門服務,或讓速遞公司前來提取你的 Mac 送修3
  • 自攜維修3:你可以將 Mac 帶到 Apple Store 或其他 Apple 授權服務供應商
 

硬件保障

 
適用於 Mac 的 AppleCare+ 服務計劃,帶來 Apple 授權技術人員所提供的連工帶料維修的全球保障服務。
保障服務包括下列項目:
 
  • 你的 Mac 電腦
  • 電池1
  • 隨附的配件,如電源轉換器
  • Apple 記憶體 (RAM)
  • Apple USB 超級光碟機
  • 不限次數的意外損壞保障服務,每次收取服務費 (螢幕或機身外殼損壞為 HK$799,其他損壞則為 HK$2,299)1
 

軟件支援

 
不論安坐家中、辦公室或在路上,你都可以直接聯絡 Apple 專家,查詢各種問題,包括:
 
  • 使用 macOS 及 iCloud
  • 快速解答有關 Apple 出品的 app 的疑問,例如相片、iMovie、GarageBand、Pages、Numbers、Keynote 等,還有關於 Final Cut Pro、Logic Pro 等專業 app 的查詢
  • 連接至打印機與無線網絡
 
(1) 保障服務僅限於 Mac 及其原裝配件 (i) 出現材質或組裝瑕疵,(ii) 電池蓄電量低於原有的 80%,及 (iii) 因使用而導致意外損壞,此類意外損壞保障不限次數,每次收取服務費 (螢幕或機身外殼損壞為 HK$799,其他意外損壞則為 HK$2,299)。
 
(2) 可能需要繳付本地電話費。聯絡電話號碼及服務時間可能有別,並會因應不同情況而有所改動。
 
(3) 各項服務的供應狀況,視乎服務所在的國家或地區及 Apple 授權服務供應商的地點而定。Apple 可能會要求顧客更換可立即安裝的零件。
 
(4) AppleCare+ 服務計劃權益附加在你的司法管轄區內消費者保護法所提供的任何法律權利之上。在香港,除因使用而導致意外損壞的保障服務外,Apple Asia Limited (「Apple」) 是本計劃所有相關責任的保障服務者。關於因使用而導致意外損壞的保障服務,本計劃的承保商為美亞保險香港有限公司 (AIG HK),並根據 Apple 及 AIG HK 簽訂的主協議,為本計劃提供該項保障服務。Apple 向主協議對方 AIG HK 購買這項保障服務。Apple 並不是持牌的保險代理,而且不會就 AIG HK 為本計劃提供的保險保障服務提出任何建議。購買設備不一定需要購買服務計劃。詳情請參閱條款。
 
 
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  • What's New
    • What's Hot
    • 1O1O HOME
    • Handset
    • iPhone 16 Series
    • iPhone for Life
    • Samsung Galaxy S25 Series | Available NOW
    • Samsung Galaxy Z Fold6 & Flip6 |Available NOW
    • Nothing series | Available NOW
    • Sony Xperia Series | Entertainment privileges
    • Smart Gadget
    • Latest Apple Watch
    • Apple Watch Payment-by-installments Program
    • MacBook series
    • iPad Series
    • iPad installment programme | Super Low Monthly Installation for iPad series
    • Samsung Smart TV privilege
    • PlayStation®5
    • PlayStation®VR2
    • Service & Privilege
    • Enhanced 1O1O China HK 1-Card-2-Number service
  • Handset & Device
    • Handset & Gadget
    • Trade-in Price List
    • HOTTEST Handset Promotion
    • ProTech+ MultiShield
  • Service Plan
    • 5G Service Plan
    • 5G Prestige
    • Other Service Plan
    • 1O1O 5G & NETVIGATOR F5G-A Prestige Service
    • C-level Data Roaming 5G Prestige Service
    • Asia Pacific 5G Prestige Service
    • China-HK-Macau 5G Prestige Service
    • 4.5G Service Plan
    • 4.5G Prestige Multi-User Service
    • 4.5G Prestige
  • Value-added Services
    • 5G VAS
    • MOOV 24 bit Music Service
    • HKT Extended Warranty
    • Solutions
    • Restart Service
    • Anti-fraud Specialists
    • Surfshark ONE Internet Security Solution
    • Network Security
    • Forghetti Password Management Service
    • NFC Mobile Payment Service
    • 1O1O Direct Carrier Billing Service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Blacknut cloud gaming service
    • Parental Control
    • Apps
    • AR Lens
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • Mobile TV Service
    • Netflix
    • Now Player Junior Service
    • Viu Premium Service
    • iQIYI
    • Communication
    • VoLTE Voice Call Service
    • eSIM
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Other VAS Packages
    • XBOX
    • Xbox Game Pass Ultimate
    • Microsoft 365 Plan
    • Preface TechBites
  • Network
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Roaming Call Management Package
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Enhanced 1O1O China HK 1-Card-2-Number service
    • Data Roaming
    • Data Roaming Pass
    • First In-Flight Data Roaming Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • VoLTE Roaming
    • ''KingKing'' Voice Roaming Service
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Customers special privileges
    • 171010 Personal Assistant Services
    • Golf Privileges
    • Car Privileges
    • Lantau Island Driving Tour
    • Enlightenment
    • 1O1O Professional Handset Care Service
    • Gift Card
    • Happenings at 1O1O
    • Support
    • 1O1O app
    • My Mobile Bill
    • Apply for e-Bill Service
    • Payment Methods
    • Apply for / Change of Service