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AppleCare+
 
 
 

iPad 的 AppleCare+ 服務計劃

每部 iPad 均隨附一年硬件維修的有限保障以及長達 90 日免費技術支援。AppleCare+ 服務計劃將 iPad、Apple Pencil 及 Apple 品牌 iPad 鍵盤保障期限延長至自你購買 AppleCare+ 服務計劃的日期起計的兩年,並能每 12 個月享有多達兩次意外損壞的保障服務,每次收取服務費 (iPad 為 HK$348,Apple Pencil 或 Apple 品牌 iPad 鍵盤則為 HK$228)1。

 
 

一站式支援

 
因為 Apple 同時設計 iPad、iPadOS 及各種應用程式,所以 iPad 得以成為一個真正的整合型系統,而且只有 AppleCare+ 服務計劃可以提供來自 Apple 專家的一站式服務與支援,大部分問題只需一個電話即可解決2。
 
  • 透過網上對話或電話,優先聯絡 Apple 專家
  • 自攜維修3:你可以將 iPad 帶到 Apple Store 或其他 Apple 授權服務供應商
  • 特快更換服務:我們會寄送更換裝置,讓你無需等待維修
 

硬件保障

 
AppleCare+ 服務計劃帶來由 Apple 授權技術人員所提供的連工帶料維修或更換的保障服務。保障服務包括下列項目:
 
  • 你的 iPad
  • 電池1
  • Apple Pencil1
  • Apple 品牌 iPad 鍵盤
  • 隨附的 USB 連接線與電源轉換器
  • 每 12 個月多達兩次因使用而導致意外損壞的保障服務,每次收取服務費 (iPad 為 HK$348,Apple Pencil 或 Apple 品牌 iPad 鍵盤則為 HK$228)1
 

軟件支援

 
不論安坐家中、辦公室或在路上,你都可以直接聯絡 Apple 專家,查詢各種問題,包括:
 
  • 使用 iPadOS 及 iCloud
  • 連接至無線網絡
  • 有關 FaceTime、Keynote、Numbers、Pages 及 Apple 出品的其他 iPad app 的疑問
 
(1) 保障服務僅限於 iPad、其原裝配件、配合你 iPad 使用的一支兼容的 Apple Pencil 及一個兼容的 Apple 品牌 iPad 鍵盤 (i) 出現材質或組裝瑕疵,(ii) 電池蓄電量低於原有的 80%,及 (iii) 每 12 個月多達兩次因使用而導致你的 iPad、Apple Pencil 及 Apple 品牌 iPad 鍵盤意外損壞的保障服務,每次收取服務費 (iPad 為 HK$348,Apple Pencil 或 Apple 品牌 iPad 鍵盤則為 HK$228)。任何未使用的意外損壞保障將會失效;在未來 12 個月保障期限內,你將重新獲得兩次意外損壞保障。Apple 在維修或更換服務中提供的替換配件,有可能是新配件,或是在性能與可靠性方面與新品相當的配件。如 Apple 有理由懷疑 AppleCare 服務計劃的條款已被違反,將可能無法或延遲提供特快更換服務。詳情請參閱條款。
 
(2) 可能需要繳付本地電話費。聯絡電話號碼及服務時間可能有別,並會因應不同情況而有所改動。
 
(3) 各項服務的供應狀況,視乎服務所在的國家或地區及 Apple 授權服務供應商的地點而定。服務內容或可能會受到某些限制。
 
(4) AppleCare+ 服務計劃權益附加在你的司法管轄區內消費者保護法所提供的任何法律權利之上。在香港,除因使用而導致意外損壞的保障服務外,Apple Asia Limited (「Apple」) 是本計劃所有相關責任的保障服務者。關於因使用而導致意外損壞的保障服務,本計劃的承保商為美亞保險香港有限公司 (AIG HK),並根據 Apple 及 AIG HK 簽訂的主協議,為本計劃提供該項保障服務。Apple 向主協議對方 AIG HK 購買這項保障服務。Apple 並不是持牌的保險代理,而且不會就 AIG HK 為本計劃提供的保險保障服務提出任何建議。購買設備不一定需要購買服務計劃。詳情請參閱條款。
 
 
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  • What's New
    • What's Hot
    • 1O1O HOME
    • HKT x Perplexity
    • Handset
    • iPhone 16 Series
    • iPhone for Life
    • Samsung Galaxy S25 Series | Available NOW
    • Samsung Galaxy Z Fold6 & Flip6 |Available NOW
    • Nothing series | Available NOW
    • Sony Xperia Series | Entertainment privileges
    • Smart Gadget
    • Latest Apple Watch
    • Apple Watch Payment-by-installments Program
    • MacBook series
    • iPad Series
    • iPad installment programme | Super Low Monthly Installation for iPad series
    • Samsung Smart TV privilege
    • PlayStation®5
    • PlayStation®VR2
    • Service & Privilege
    • Enhanced 1O1O China HK 1-Card-2-Number service
  • Handset & Device
    • Handset & Gadget
    • Trade-in Price List
    • HOTTEST Handset Promotion
    • ProTech+ MultiShield
  • Service Plan
    • 5G Service Plan
    • 5G Prestige
    • Other Service Plan
    • 1O1O 5G & NETVIGATOR F5G-A Prestige Service
    • C-level Data Roaming 5G Prestige Service
    • Asia Pacific 5G Prestige Service
    • China-HK-Macau 5G Prestige Service
    • 4.5G Service Plan
    • 4.5G Prestige Multi-User Service
    • 4.5G Prestige
  • Value-added Services
    • 5G VAS
    • MOOV 24 bit Music Service
    • HKT Extended Warranty
    • Solutions
    • Restart Service
    • Anti-fraud Specialists
    • Surfshark ONE Internet Security Solution
    • Network Security
    • Forghetti Password Management Service
    • NFC Mobile Payment Service
    • 1O1O Direct Carrier Billing Service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Blacknut cloud gaming service
    • Parental Control
    • Apps
    • AR Lens
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • Mobile TV Service
    • Netflix
    • Now Player Junior Service
    • Viu Premium Service
    • iQIYI
    • Communication
    • VoLTE Voice Call Service
    • eSIM
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Other VAS Packages
    • XBOX
    • Xbox Game Pass Ultimate
    • Microsoft 365 Plan
    • Preface TechBites
  • Network
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Roaming Call Management Package
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Enhanced 1O1O China HK 1-Card-2-Number service
    • Data Roaming
    • Data Roaming Pass
    • First In-Flight Data Roaming Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • VoLTE Roaming
    • ''KingKing'' Voice Roaming Service
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Customers special privileges
    • 171010 Personal Assistant Services
    • Golf Privileges
    • Car Privileges
    • Lantau Island Driving Tour
    • Enlightenment
    • 1O1O Professional Handset Care Service
    • Gift Card
    • Happenings at 1O1O
    • Support
    • 1O1O app
    • My Mobile Bill
    • Apply for e-Bill Service
    • Payment Methods
    • Apply for / Change of Service