1O1O is among the first of Hong Kong’s 5G network operators to launch a Tiantong-centric satellite communications service delivering voice calls and SMS. Users can connect to the Tiantong satellite system using compatible devices.

Unified with the universe
and forever vigilant

From mountains to seas,
stay connected via satellite

No change of
SIM card necessary

Provides voice and
SMS functionality

Use the service via
a satellite-compatible smartphone

ZTE S61 Pro

Satellite Phones

Tiantong satellite service

Satellite Egg^#

Bluetooth connects
iOS and Android smartphones^~ to the Satellite Egg, via which calls can be made / received using the Tiantong satellite system^*

Precise location info

Make a one-click
emergency rescue call

Register for a designated Tiantong satellite value-added communications service for HK$58/month (and agree to a 24-month commitment period)

1

Includes the ZTE S61Pro (suggested retail price: HK$1,699) and
offers a total of 60 minutes' satellite calling during the contract period^{^}

2

Comes with 24-hour satellite service support hotline

# CSL Mobile is exclusive ZTE Tiantong S61 Pro Satellite Egg provider among Hong Kong’s mobile operators.

* The ZTE Tiantong Satellite S61 Pro requires a registered value-added service-specific SIM card from Tiantong Satellite Communications Service in order to connect to the satellite system. Each specific SIM card can be used only in conjunction with a designated International Mobile Equipment Identity (IMEI) specific to the ZTE Tiantong Satellite S61 Pro. If the company reasonably believes a customer is using such a SIM card in another phone or device, the company may immediately suspend or terminate service without notice. If such termination results from a customer’s non-compliance with these regulations, said customer must pay an early termination fee.

^~ Compatible with smartphones running on iOS version 13 or newer, or Android version 7 or newer. Please note a designated mobile application needs to be downloaded.

^{^} Offer applicable only to 1O1O/csl and Club Sim monthly service plan subscribers. New customers must subscribe to a 1O1O/csl or Club Sim monthly service plan and pay a monthly fee of HK$58 or more to qualify for this offer. The monthly fee of HK$58 (with 24-month commitment period) includes one satellite device (suggested retail price: HK$1,699) and a 24-month Tiantong satellite monthly call plan. See Terms & Conditions governing use of the Tiantong satellite monthly call plan at https://bit.ly/4e2kEZu. Minutes provided by the Tiantong satellite monthly call plan (total of 60 minutes to use during the commitment period) apply to calls received and calls made to numbers in Hong Kong, Macau, Taiwan and mainland China when connected to Tiantong’s satellite system. CSL Mobile Limited reserves the right to terminate or amend this service plan, as well as the offer and these Terms & Conditions at any time without notice. Unless otherwise specified, this promotional offer cannot be used in conjunction with other discounts, offers nor promotions. In the event of dispute, CSL Mobile Limited reserves the right of final determination.

Huawei Pura 70 Ultra & Mate X6

24/7 satellite Personal Assistant service
provides support anytime, anywhere

Customers using Satellite communication service from 1O1O can call or text +852-5432-1010* to consult 1O1O's Personal Assistant service via satellite.

* Charges when calling this number are waived for phone numbers registered in a 1O1O plan (applicable only to 1O1O)

Pre-departure Training

Learn how to connect to and use a satellite network

Travel Reporting

Helps users to update family and friends when outside mobile network coverage

Weather and Geographic Info

Provides real-time weather and geographic information for a user's location

Transport Assistance

Provides relevant info when transport is required

Service charges

	Basic Satellite Voice Package	Monthly Satellite Voice Plan
Monthly fee	HK$28	HK$28
Commitment period	No commitment period	24 months After expiry of the 24-month commitment period, service automatically converts to Basic Satellite Voice Package with no commitment period
Minutes are allocated to receiving calls and calling numbers via satellite in Hong Kong, Macau, Taiwan and mainland China	2 minutes per month	Use a total of 60 minutes within commitment period

	Charges per minute after initial minutes when connected via satellite
Receiving calls / calling Hong Kong numbers	HK$15 per minute
Calling Macau, Taiwan and mainland China numbers	HK$18 per minute
Calling other countries / regions	HK$40 per minute
Calling other countries/regions	HK$120 per minute

	SMS (per message)
Receiving SMS	FREE
Sending to Hong Kong numbers	HK$9 + intra-network or inter-network SMS charges*
Sending to other countries/regions	HK$9 + international SMS charges*

* SMS sent to 1O1O, csl and SUN Mobile customers are considered intra-network SMS. Those sent to users of other Hong Kong networks, however, are considered inter-network SMS. Those sent to overseas (outside Hong Kong) networks are considered international SMS.

Satellite device user guide

1. How to use

2. Terms and notification rights

3. Connect the Tiantong modem app

4. Search/check Tiantong network signal

Ensure the device is in an open outdoor environment with no obstructions to the front (where the indicator light is located).
Aim the device towards the southern sky to search for a satellite signal.
Check signal quality and signal-to-noise ratio (SNR), ensuring the SNR is greater than 5.

5. Make calls/send messages

Make calls/send messages without dialing +852

6.SOS contact settings

Enter the app's homepage > Settings > SOS Settings

Click to select “SOS Method”
Customise message content
Enter your emergency contact's phone number

Press the orange SOS button on the side of the satellite device to call/send a customised SOS message, plus your current location co-ordinates, to your emergency contact.

SOS message example

7. How to use

Calling to Hong Kong number	Dial a Hong Kong phone number (no need to dial +852)
Calling to non-Hong Kong number	Dial country code + area code + phone number
Sending SMS	Dial country code + area code + phone number

Images for reference only.

Note:
1.Only one mobile device can be connected at any one time. If the satellite device is connected to one mobile phone, that phone must be disconnected before connecting another device.
2.Any mobile device served by any service provider can be connected.

Instructions on how to use a
mobile phone with satellite functionality

1. Enable satellite functionality

2. Connect to satellite

4. Adjust device position to connect to satellite

3. How to make calls and send SMS

Calling Hong Kong numbers	Dial a Hong Kong phone number (no need to dial +852)
Calling non-Hong Kong numbers	Dial + country code area code phone number
Sending SMS	Dial + country code area code phone number

Images for reference only.

FAQs

What service is offered by Pre-departure Training?

Provides instructions on how to use Tiantong satellite services, plus coverage info.

What Services Does the "Journey Report" Provide?

Customers can contact a personal assistant via WhatsApp at 5217 1010 before their departure to set up to 5 message templates and up to 3 contacts. After departure, customers can use the Tian Tong satellite phone to contact the personal assistant at 5432 1010 to send one of the pre-set message templates to the designated contacts. The personal assistant will send the message from the number 5432 1010 and notify the customer via SMS about the content of the message and its forwarding status.

• Registered customers must contact WhatsApp at 5217 1010 to enroll in the service before departure.
•There may be a time lag between contacting the personal assistant and the assistant sending the SMS, and the company does not guarantee that the contacts will receive the messages. No further notice will be provided, and the company will not assume any responsibility.
•Customers must contact the personal assistant via WhatsApp at 5217 1010 to update message templates and contacts.
•To ensure fair usage of the service, the maximum usage limit for the Journey Report is 30 times per month. Once this limit is reached, the service will reset at the beginning of the next month.
•The character limit for message templates is within the range of a single SMS (70 characters in Chinese, 120 characters in English).

What service is offered by Weather and Geographic Information?

Provides weather info for the next several hours or days via SMS.
• Weather data sourced from https://weather.com/.
• Fair usage limit amounts to 30 reports per month. Resets every month.

What service is offered by Transport Assistance?

Provides transport info.

What is Tiantong Satellite Communication Service?

Tiantong is a satellite mobile communications system developed in China to facilitate voice calling and SMS.

What functionality is offered by Tiantong Satellite Service?

Currently facilitates making calls and sending/receiving SMS.

Is Tiantong Satellite Communications Service available globally?

Tiantong currently covers China, the western Pacific and Southeast Asia comprising 20 countries/regions: China (including Hong Kong and Macau), Japan, South Korea, the Philippines, Palau, Vietnam, Laos, Cambodia, Thailand, Malaysia, Singapore, Indonesia, Brunei, East Timor, Myanmar, Bangladesh, Bhutan and Nepal.

Who are Tiantong's primary customers?

Those who enjoy outdoor or maritime activities within coverage areas.

How long does it take to connect to a Tiantong satellite?

Normally 30 seconds, depending on location and weather conditions.

Will an emergency call made via a Tiantong satellite go to Hong Kong or mainland China police?

Hong Kong Police Force.

What number will appear when calling friends via a Tiantong satellite?

The caller ID will display the Hong Kong phone number stored in the phone.

Can I use Tiantong’s satellite service simultaneously with a mobile network service?

No. You can only use one network at a time.

How do I use the Tiantong satellite communications function?

Simply enable the “Tiantong Satellite Communication” function on your phone in an open area, then point the phone in the direction indicated to connect to the satellite for calls and messaging.

Can I use the service in remote areas not covered by a mobile network – such as mountains, forests or open seas?

Yes. You can stay connected even in such remote areas.

Can I use the service in subways or tunnels?

Coverage in subways or tunnels may be limited. Satellite signals typically do not penetrate buildings or underground structures. It is therefore recommended to use the service outdoors, or in open areas, for the best results.

Can I use the service inside high-rise buildings?

Coverage inside high-rise buildings may be limited as a result of structural interference. It is therefore recommended to use the service outdoors, or in open areas, for optimal performance.

How do I resolve signal reception issues with Tiantong Satellite Communications Service?

Signal issues may be caused by weather conditions or physical obstructions. If you encounter such problems, try reconnecting in an open area, or contact the satellite service support hotline for assistance.

Which mobile phones are compatible with Tiantong satellite calling?

You can connect any smartphone to the satellite Egg* when using Tiantong satellite communications. For your further convenience, please note the following mobile phone models, running on the latest operating systems, are compatible with Tiantong satellite communications:

• Huawei Pura 70 Ultra & Mate X6

^*Compatible with iOS version 13 or newer and Android version 7 or newer. Tiantong satellite communications service also requires use of a designated mobile application.

Photos for reference only.

Special Terms and Conditions for Tian Tong Satellite Service: Tiantong Satellite Service ("this service") provides voice and SMS functionality only, is applicable to designated mobile phone models and software versions and can be used in specified areas of satellite coverage. This service cannot be used in areas without designated satellite network signal coverage. For details on compatible mobile phone/device models, software versions and settings, please contact the mobile phone and software providers concerned. Environmental and weather conditions at a customer's location will directly affect the satellite signal's strength and quality of service. It is best to use this service in outdoor areas without obstructions. This service requires use of designated mobile phone models connected to the Tiantong-1 satellite network operated by China Telecom. Customers should therefore be aware of the Terms & Conditions before use. These include, but are not limited to: China Telecom's Terms & Conditions Chinese regulations Terms & Conditions as dictated by the mobile phone provider and relevant software manufacturer. When customer connects to a designated satellite network, it is equivalent to roaming, so the mobile phone will disable mobile network functions until the satellite connection is turned off. The satellite network is not compatible with all mobile network functions. These include, but are not limited to, data services, multimedia messaging, three-way calling, call hold, caller ID restriction, USSD services and call forwarding. Customers should always be mindful of their personal safety and pre-familiarise themselves with operational procedures and limitations of this service and the mobile phone. Do not rely on this service as the sole emergency communications channel. This service is subject to the Terms & Conditions of our mobile communications service agreement. CSL Mobile Limited ("CSL") reserves the right to amend these special Terms & Conditions periodically. In the event of dispute, CSL reserves the right of final determination. In the event of inconsistency or discrepancy between the Chinese and English versions, the English shall prevail.

Tiantong Satellite Basic Voice Package Terms & Conditions with no commitment period: The Tiantong Satellite Basic Voice Package ("this service") is subject to special Terms & Conditions as dictated by Tiantong Satellite Service. For details, go to https://www.1010.com.hk/tiantong_satellite_service. This service is applicable to designated 1O1O monthly plan customers who have activated international direct dialling, roaming service, day-pass service, and who have subscribed to this service. If a customer has not registered for international direct dialing and roaming services, or has applied for "suspension of international direct dialing and roaming services," subscribing to this service indicates the customer's agreement to activate international direct dialing and roaming services, and agreement to "activate international direct dialing and roaming services." Unused minutes cannot be carried forward to the next billing month and will be voided at the end of the billing month. Users cannot subscribe to this service at the same time as subscribing to the "Tiantong Satellite Monthly Voice Plan". All voice calls are calculated on a per-minute basis, with any part of a minute being counted as a full minute. Before using Tiantong satellite voice and SMS service, please refer to the charges listed above. Please note charges may change periodically without notice. In the event of inconsistency or discrepancy between the Chinese and English versions, the English shall prevail.

Tiantong Satellite Monthly Voice Plan Terms & Conditions (automatically converts to Tiantong Satellite Basic Voice Package post-commitment period with no new commitment period): The Tiantong Satellite Monthly Voice Plan ("this service") is subject to special Terms & Conditions as dictated by Tiantong Satellite Service. For details, go to https://www.1010.com.hk/tiantong_satellite_service. For details of this service during the commitment period, please see the website's section on the Tiantong Satellite Monthly Voice Plan (automatically converts to Tiantong Satellite Basic Voice Package with no commitment period). For details of this service during the monthly billing period, please see the website's section on the Tiantong Satellite Basic Voice Package with no commitment period. This service is applicable to designated 1O1O monthly plan customers who have activated international direct dialling, roaming service, day-pass service, and who have been subscribing to this service for 24 months ("commitment period"). If customer has not registered for international direct dialling and roaming services, or has applied for "suspension of international direct dialling and roaming services", subscribing to this service indicates the customer's agreement to activate international direct dialling and roaming services, and agreement to "activate international direct dialling and roaming services". On expiry of the commitment period, and unless you provide other instructions by calling our hotline on 2888 1010 at least 30 days before the end of the commitment period, this service will automatically convert to the Tiantong Satellite Basic Voice Package with no commitment period, according to Terms & Conditions as dictated by the Tiantong Satellite Basic Voice Package with no commitment period (https://www.1010.com.hk/tiantong_satellite_service). We will charge customer the standard No Commitment Period Package monthly fee (same as the monthly fee during the commitment period), or the latest prevailing monthly fee, until you notify us to terminate the plan by calling our hotline on 2888 1010 at least 30 days in advance. Users cannot subscribe to this service at the same time as subscribing to the Tiantong Satellite Basic Voice Package. Call minutes included in this service are valid during the commitment period. Unused call minutes will automatically expire after the commitment period and will be charged according to the No Commitment Period Package prevailing at that time. All voice calls are calculated on a per-minute basis, with any part of a minute counting as a full minute. Before using Tiantong satellite voice and SMS service, please refer to the charges listed above. Please note charges may change periodically without notice. If customer terminates the mobile communications service before or during the commitment period, all relevant benefits will be deemed null and void. CSL Mobile Limited ("CSL") shall not be held liable for any loss resulting from such an eventuality. If customer terminates the service early during the commitment period, customer must pay an early termination fee amounting to the total value of monthly fees remaining in the commitment period. In the event of inconsistency or discrepancy between the Chinese and English versions, the English shall prevail.