Network Protect

Book Mobile Security Consultancy Service

Equip your mobile device with all-round protection

Whether reading email, shopping online, managing bank accounts or sharing video and photos among friends, a mobile device keeps you connected at all times – but we need to be alert to the dangers of personal data falling into the wrong hands or identity theft. Cyber-criminals are always looking for an opportunity to attack us with malicious software.

The Hong Kong Computer Emergency Response Team Co-ordination Centre has reportedly handled more than 30,000 security incidents since January 2018.

Security incidents handled since January 2018

20,169⁺

Botnet

14,089⁺

Phishing

4,788⁺

Malware

Source: Hong Kong Computer Emergency Response Team Coordination Centre
https://www.hkcert.org/statistic

Norton Mobile Security

Norton Family Premier

Norton Secure VPN

Call Filtering Service

SafetyNet

Cyber attacks are constantly evolving in terms of sophistication and ferocity. But the good news is 1O1O’s SafetyNet service acts as a safety net at network level to detect whether content contains malicious software or risks your security in any way. This all-round pre-emptive protection grants you peace of mind when online with your mobile device.

Benefits include:

Always-on protection when your mobile device is connected to 1O1O’s mobile network*
*Applicable to 1O1O mobile network & 1O1O roaming network

Frequent updates protect you from fast-evolving cyber threats

Won’t slow down device performance or drain the battery because it works at network level

Covers Internet of Things devices, such as gaming consoles and smart watches

Prevention

Clicking on suspicious link
(Phishing / Malicious Website)^*

SafetyNet detect
this as a risky website

Blocks the page to prevent your exposure to danger

ALERT

A mobile device can become infected if you use unsafe Wi-Fi connectivity, or access a dubious network to download suspicious content. Downloading unknown applications via unofficial websites also increases the risk of infection.

SafetyNet’s primary functions facilitate detection of malware or security risks at network level, where it helps you ascertain the safety of content you browse, such as via instant messaging software, as well as SMS and MMS links. A warning message alerts you if the content you access after clicking on a link is evaluated by SafetyNet as a risk.

Device infected

Detection

Alert sent out by SMS

To protect your device and personal data stored you are strongly recommended to install anti-virus software to clean up the viruses and protect your device from further attacks. 1O1O’s Norton Mobile Security provides you a comprehensive anti-virus protection.

Remove malware (includes ransomeware) and protect your personal data

Proactively scan mobile App for malware attack before download from Google Play

Prevent fraudulent websites from stealing your personal information

Website & Mobile App Monitor
Keep you informed of which sites and apps (Android only) your kids are visiting, and block harmful or inappropriate sites and applications

Online Time Management & Online Footprint Record
Manage the time your kids spent on device and see at a glace what your kids are doing on their device

Location Tracking
Let you know your kids are safe by clearly showing your kid’s location

Norton Family Premier service becomes incompatible with Android OS 6 and 7, as well as iOS 11 or older versions, as from December 15, 2021. Please consider using a device running newer versions than those mentioned above. For details, feel free to call 1O1O’s Customer Service Hotline on 2888 1010.

Norton Secure VPN helps secure private information like your passwords, bank account and credit card information as they are encrypted when using unsecured Wi-Fi.

Protect Your Privacy
Bank-grade encryption to ensure the information you send and receive is secure and private

Online Freedom
Enjoy your favorite apps and web sites from overseas

Block Unwanted Tracking
Browse anonymously, avoid being tracked online by advertisers and other companies

Take control of your incoming calls with hassle free user experience!
Call Filtering empowers you to block spam calls and allows only certain callers to get through.

Block spam calls / prevent deception calls

Network based system to detect, analyze and filter the spam calls before they can reach you thus keep you free from nuisance.

Customize your own black/ white lists "Personal Blacklist"/ "Personal Whitelist"

Enjoy more flexibility and control with your "Personal Blacklist" and "Personal Whitelist".
"Personal Whitelist" allows only selected phone numbers to reach you. In addition, if you want to receive any specific spam call for some reasons, you can add the caller to the whitelist.

Protecting you from overseas spam calls

“Incoming Overseas Call Alert Service”, “Overseas Calls Filtering Service” and “Suspected Overseas Call Filtering Service” have been added to “Call Filtering Service”, all to protect you from overseas spam calls.

How to register Norton value added services

Service Fee
Service	Month-to-month rate	Monthly rate within commitment period^{^}	1O1O 5G Prestige privilege^#
SafetyNet	$49 per month	$39 per month	12 months complimentary service
Norton Mobile Security	$28 per month	$18 per month	Complimentary service
Norton Family Premier	$49 per month	$39 per month	-
Norton Secure VPN	$28 per month	$18 per month	-
Call Filtering Service	$22 per month	$18 per month	Complimentary service

^ : Customer is required to subscribe to 12-month or longer commitment period
# : For details, please refer to the relevant 5G prestige service plans: https://www.1010-5g.com/en/5g-service-plan.html

Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details.

*Terms & Conditions apply.

SafetyNet (“the Service”) Terms and Conditions▼

By using SafetyNet ("the Service"), you understand and agree to these terms and conditions.

The Service is only applicable to customers who subscribed designated mobile service plans.
The Service is supported by designated mobile devices and designated operating systems. Please check to ensure compatibility of the Service with your mobile device.
You can terminate the Service by giving us at least 30 days' prior notice by calling our customer hotline 28881010.
We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without prior notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.
We make no warranty that:
1. the Service will meet your requirements;
2. the Service will be uninterrupted, timely, secure or error-free;
3. the results or information that may be obtained from the use of the Service will be accurate or reliable; or
4. the quality of any services, information or other material obtained by you through the Service will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS AVAILABLE" basis and we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part thereof).
As a part of the Service feature, we may send you SMS notifications including options for any applicable anti-virus solutions.
The Service is also subject to the terms and conditions of the Mobile Service Agreement and the terms and conditions of any third party suppliers as may be amended from time to time.

Norton Mobile Security Terms and Conditions▼

By using Norton Mobile Security (“the Service”), you understand and agree to these terms and conditions.

Only certain devices support the Service. You should check the compatibility of your device before using the Service.
Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk.
Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
We make no warranty that:
1. the Service will meet your requirements;
2. the Service will be uninterrupted, timely, secure or error-free;
3. the results or information that may be obtained from the use of the Service will be accurate or reliable; or
4. the quality of any services, information or other material obtained by you through the Services will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Mobile Security content and disclaims all liability and warranties for Norton Mobile Security service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Mobile Security’s Terms of Use and to find out more about the Service.
We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.

Norton Family Premier Terms and Conditions▼

By using Norton Family Premier (“the Service”), you understand and agree to these terms and conditions.

Only certain devices support the Service. You should check the compatibility of your device before using the Service.
Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to https://www.1010.com.hk/en/business_roaming_mass.
Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
We make no warranty that:
1. the Service will meet your requirements;
2. the Service will be uninterrupted, timely, secure or error-free;
3. the results or information that may be obtained from the use of the Service will be accurate or reliable; or
4. the quality of any services, information or other material obtained by you through the Services will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Family Premier content and disclaims all liability and warranties for Norton Family Premier service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Family Premier’s Terms of Use and to find out more about the Service.
We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.

Norton Secure VPN Terms and Conditions▼

By using Norton Secure VPN (“the Service”), you understand and agree to these terms and conditions.

Only certain devices support the Service. You should check the compatibility of your device before using the Service.
Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk.
Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
We make no warranty that:
1. the Service will meet your requirements;
2. the Service will be uninterrupted, timely, secure or error-free;
3. the results or information that may be obtained from the use of the Service will be accurate or reliable; or
4. the quality of any services, information or other material obtained by you through the Services will meet your expectation.
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Secure VPN content and disclaims all liability and warranties for Norton Secure VPN service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Secure VPN’s Terms of Use and to find out more about the Service.
We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.

Call Filtering and Overseas Call Alert Service Terms and Conditions▼

Service details:
1. By using Call Filtering and Overseas Call Alert Service ("the Service"), you confirm to have read, understood and agreed to these Terms & Conditions.
2. The Service comprises of four major features
  1. Spam Call Filtering Service
  2. Overseas Call Filtering Service
  3. Suspected Overseas Call Filtering Service
  4. Incoming Overseas Call Alert Service
3. You may subscribe to the Service:
  1. on a monthly basis; or
  2. for a Minimum Commitment Period of 12 months. If you terminate the Service prior to the expiry of the Minimum Commitment Period, you must pay the early termination charge to CSL Mobile Limited (“the Company”, “we”, “our”, “us”) immediately. It is the sum of the monthly fee of the Service for the remaining months of the Minimum Commitment Period.
The Spam Call Filtering Service:-
1. The Spam Call Filtering Service is automatically turned on upon your subscription to the Service. You can turn off Spam Call Filtering Service anytime.
2. When the Spam Call Filtering Service is turned on, you agree the Company to block all those numbers on the spam call list which is defined by the Company’s call filtering platform and third parties’ intelligence and may be updated or changed from time to time without prior notice. We are not responsible or liable for the quality, nature, accuracy and usefulness of the Service.
3. Out of area calls, calls originating from public paid phone and Private Automatic Branch Exchange (PABX) cannot be blocked by the Service.
4. Long distance calls, cannot be blocked by the Service, except you have turned on the Overseas Call Filtering Service and the Suspected Overseas Call Filtering Service.
5. Unless you have turned on the Overseas Call Filtering Service and Suspected Overseas Call Filtering Service, the Service can accept eight-digit Hong Kong phone numbers only. You can add the number to your personal blacklist (maximum of 200 entries) and personal whitelist (maximum of 200 entries).
6. After subscribing to the Service, you can submit numbers to be included in the spam call list and you agree to grant us the right to:
  1. Share the call numbers submitted by you with third parties for verification at their intelligence;
  2. to add or delete the call numbers submitted by you to or from the spam call list at any time, without notice for any reason whatsoever;
  3. share the spam call numbers to all the subscribers of the Service.
7. The Company is not responsible of any disputes between you and the owner of phone numbers in the spam call list that are submitted by you.
8. If you want to receive any specific number on the spam call list, you may add the number to the personal whitelist.
The Overseas Call Filtering Service:
1. When the Overseas Call Filtering Service is turned on, you agree the Company to block all calls originating outside Hong Kong with a “+” sign in the caller identity display except those in your whitelist.
The Suspected Overseas Call Filtering Service:
1. The Suspected Overseas Call Filtering Service is automatically turned upon your subscription to the Service. You can turn off Overseas Call Filtering Service anytime.
2. When the Suspected Overseas Call Filtering Service is turned on, you agree the Company to block all calls originating from certain countries except those in your whitelist. The list of suspected overseas calls may be updated from time to time, for details, please see https://www.1010.com.hk/en/call_filtering_service.
Incoming Overseas Call Alert Service:
1. The Incoming Overseas Call Alert Service is automatically turned upon your subscription to the Service. You can turn off Incoming Overseas Call Alert Service anytime.
2. When the Incoming Overseas Call Alert Service is turned on, you will hear a pre-recorded messages when you receive any originating outside Hong Kong with a “+” sign in the caller identity display.
We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.
We make no warranty that:
1. The Service will meet your requirements
2. The Service will be uninterrupted, timely, secure or error-free
3. The results or information that may be obtained from use of the Service will be accurate or reliable
4. The quality of any services, information or other material obtained by you through the Service will meet your expectations
You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an “AS IS” and “AS AVAILABLE” basis, and we expressly make no warranties of any kind, whether express or implied, including, but not limited to, merchantability, fitness for a particular purpose and non-infringement. We accept no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings, or for any damage to your mobile equipment, or loss of data that results from downloading any materials, data or information. You expressly relieve us of any and all liabilities arising from access to, or use of, the Service (or any part thereof).
The Service is also subject to the Terms & Conditions of the Mobile Service Agreement and the Terms & Conditions as dictated by any third-party supplier, as may be amended periodically. In the event of inconsistency between these Terms & Conditions and the Mobile Service Agreement, these Terms & Conditions shall prevail.
We reserve the right to change these Terms & Conditions at any time without notice. All matters and disputes will be subject to our final determination.

Equip your mobile device with all-round protection

Call the 1O1O Product Hotline on 2988 1010 or visit a 1O1O Center for details.

Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details.