Features

1-time device replacement^%
and exchange your device for a new one or have your handset screen replaced up to two times within any rolling 12-Month period^{^}

No question asked!
Covers even your device is stolen or lost^%

Switch to a new device^@ for any reason, or opt for screen replacement up to two times within any rolling 12-month period

Dropped? Water damaged?
Or do you simply want to change your device?
Screen replacement also available!

@New one: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).

Update your device’s Registered device^{^}

If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.

Get a brand new device or have your damaged device screen replaced

Replace/switch to a new device:
Delivered to you in as little as six hours.
Screen replacement:
Ready in as little as one working day.

Bolttech could arrange data transfer service to new device when you choose to switch to a new device, please contact Bolttech for details: 5803 2496

Provide your details

Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.

Get a new device

Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.

1O1O How to register a new device for your Restart service

1O1O Restart Service – How to update device IMEI registration

How to request for device screen replacement service

Please click here for the details of designated handset models

Restart 3.0		HK$58/month Applies to designated models, except foldable smartphones
Screen replacement	required to pay a replacement fee of 3% of the Original SRP.	✓ up to two times Switch or Screen replacement service within any rolling 12-Month period
Switch	required to pay a switch fee of 28% of the Original SRP.
Device replacement	required to pay a replacement fee of 70%^% of the Original SRP. No question asked! Covers even your device is stolen or lost.^%	✓ up to 1 time device replacement^% during contract period

^%The replacement device for device replacement service will be a new device, without the original packaging and without any accessories. For device replacement, you will be required to pay a device replacement fee of 70% of the Original SRP of the Registered Device at the time of registering the service, only applicable for selected device models and up to 1 time during contract period. Must agree to a minimum 24 months commitment period. Terms & Conditions apply. Please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions for the details

Subscribe to a 5G service plan

Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.

WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.

Restart Service detail
(Only for application before 16 May, 2022)

Restart 3.0 Handset Switch Service (Switch, Screen Replacement and Device Replacement) Terms and Conditions：▼


Restart 3.0 Handset Switch Service (Switch, Screen Replacement and Device Replacement) Terms and Conditions： Restart 3.0 Handset Switch Service (the “Service”) is provided to you by Bolttech Device Protection Hong Kong Limited (“bolttech”). You confirm to have read, understood and accepted the terms and conditions of bolttech (the “Restart Program Terms and Conditions”) as stated in https://restart-device.bolttech.hk/hk/en/terms-and-conditions. Application for the Service is subject to approval by bolttech. Unless otherwise explicitly indicated by us in writing, the Service is available only to HKID or passport holders who have subscribed to our post-paid services. The Service is only applicable to eligible device models (“Eligible Device”). To apply for the Service, you must subscribe to designated mobile plans (“Designated Mobile Plans”) at the time of Service subscription; or you have an Eligible Device, please refer to https://restart-device.bolttech.hk/hk/en/device-plans for details. Eligible Device: eligible device model which are purchased from csl, 1O1O as a standalone device or a designated retailer; and the device owned by you. Eligible Device must be in good conditions. Upon your application, you will be required to present your device for inspection to see if it is eligible for the Service, as well as provide the device model and IMEI number of your device. The Service allows you to during the Service period Switch Service: switch your eligible registered device for a replacement device (“Switch”) up to 2 times in each rolling 12-month period by paying to bolttech a switch fee (the “Switch Fee”) of 28% of the original suggested retail price of the Registered Device prevailing at the time of your service application at csl/1O1O store (the “Original SRP”) and/or Screen Replacement Service: replace a screen for your registered device (“Screen Replacement”) up to 2 times in each rolling 12-month period by paying to bolttech a replacement fee (the “ Screen Replacement Fee”) of 3% of the Original SRP and Device Replacement Service: replace your eligible registered device (“Device Replacement”) once during the contract period by paying to bolttech a device replacement fee (the “Device Replacement Fee”) of 70% of the Original SRP of the Registered Device at the time of registering the service. The Program does not allow you to replace SIM cards or any accessories of the Registered Device. The above 3 services as in (a) to (c) are collectively called “Service Requests”, each a “Service Request”. You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service. “Restart Program Terms and Conditions” apply. For full terms of the Service, please see “Restart Program Terms and Conditions” linked in paragraph 1 above. Screen Replacement Service is only applicable to smartphone or tablet. If you submit a Screen Replacement request, our Service Provider will either replace your Registered Device screen or replace your Registered Device. For full terms and conditions of the Screen Replacement Service, please refer to “Restart Program Terms and Conditions” linked in paragraph 1 above. If customer fails to provide IMEI number of the Eligible Device when applying this service, the system will arrange a set of temporary IMEI numbers to bolttech until customer can provide it. You must provide your Eligible Device’s IMEI number to bolttech in order to be eligible for any Service Request. If you do not provide such IMEI number at the time of application, please ensure that it is provided to bolttech subsequently. Service Request will only be accepted if the IMEI numbers of the device you present for such Service Request matches with the IMEI number of the device you registered as the registered device. The paid Service fees are not refundable. Signed contract period will not be changed and extended, fees will not be refunded. Please refer to Restart Program Terms and Conditions for the number of device switch or screen replacement you are entitled to during each 12-month rolling period during the Service period. Screen replacement service is available to Eligible Device only. The Replacement Device is supplied and delivered to you by bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied). The Substitute Device for Switch service does come with the original packaging. It is not guaranteed that the Substitute Device is of the same model or colour as your registered device. The Replacement Device for Device Replacement service will be a new device, without the original packaging and without any accessories. It is not guaranteed that the Replacement Device is of the same model or colour as your registered device. CSL is not the supplier of the Service, and makes no representation or guarantee as to the quality of the Service provided by bolttech. In case of any enquiry or dispute about the Service, please contact bolttech directly on 58032496. If you terminate the Service before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period. The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail. If you do not hand in your registered device or fail to comply with “Restart 3.0 Program Terms and Conditions” , bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge.
^ For details on updating original registered device, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.

＠ New device: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).

For Restart Handset Switch Service Terms and Conditions registered before 17 May 2022, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.