Help is always at hand with 1O1O Personal Assistant Service

1O1O Home Assistant=
With just one phone call at 171010, dedicated home care services will be ready at your door!

24-hour home emergency support

Services include:

  • Drainage solutions
  • Locksmith expertisemith


  • You can choose to pay via your mobile bill*
  • Earn Clubpoints~

Professional home care services by appointment

Services include:

  • Home cleaning
  • Air conditioner cleaning
  • Pest control


  • Earn Clubpoints~
> Click HERE for more details > Services rate and terms

Plan vacations, from proposing destinations and travel packages.

1O1O Personal Assistant Service covers:


Recommend and book a restaurant.

Appointment Reminder:

Never let you forget an important event.

Personal Assistance:

Make appointments, find venue and arrange transportation for your various activities.

Overseas Assistance:

Provide emergency service while you are overseas. Recommend and book local hotels and restaurants, offer information on transport and introduce entertainment options while you are travelling abroad.

Dial 171010 now!
WhatsApp us 

You can use your handset,
input *100*171010# then send when you’re travelling overseas.

Note: *100*171010# is a CallBack-functioning service.

Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details.

1O1O Home Assistant Terms & Conditions:
* Applicable only to personal account customers.
~ Customers will be granted one Clubpoint from every HK$10 spent on dedicated Home Assistant service. Clubpoints earned from this promotion will be credited to a customer account at The Club within one month after bill payment. Non-members must apply for membership of The Club in order to benefit from this promotion. Terms & Conditions apply. 1O1O reserves the right to terminate or change these Terms & Conditions at any time without notice.
= 1O1O Home Assistant service is provided by award-winning home services provider Smart Home. CSL Mobile Limited is not the supplier of the services. We make no representations or warranties regarding the quality of service and shall not in any way be held liable to any party in relation thereto. In the event of dispute, please contact Smart Home directly.
Service Terms & Conditions are subject to Terms & Conditions as dictated by the 1O1O Mobile Service Agreement and Terms & Conditions as dictated by any third-party suppliers.
1. General
1.1 The 1O1O ("CSL/we/us/our") Personal Assistant Service is provided to 1O1O customers of CSL Mobile Limited ("CSL", "we", "us" or "our"). Please read these terms and conditions carefully as they apply to your use of the 1O1O Personal Assistant Service. By using the 1O1O Personal Assistant Service you agree to be bound by these terms and conditions.
1.2 CSL may, with or without notice, revise these terms and conditions from time to time.
1.3 The Mobile Service Agreement ("MSA") is deemed to be incorporated into these terms and conditions. Accordingly, references to "Mobile Service" in the MSA shall be construed as "1O1O Personal Assistant Service".
2. Registration
2.1 You may be required to register with CSL to access the 1O1O Personal Assistant Service or certain parts thereof. Where you are required to register:
(a) you must safeguard any user name and password which we provide to you; and
(b) you authorize CSL to assume that any person using the 1O1O Personal Assistant Service with you user name and password is either you or authorized to act for you.
3. Service
3.1 CSL technically operates the 1O1O Personal Assistant Service. However, the information ("Content") accessed by you through the use of the 1O1O Personal Assistant Service is provided by third party service providers ("Content Provider").
3.2 You use the 1O1O Personal Assistant Service at your own risk. You must evaluate, and bear all risks associated with, the use of any Content, including reliance on the accuracy, completeness or usefulness of any Content.
3.3 You acknowledge that CSL may, in its sole discretion with or without notice, add, vary, or discontinue the 1O1O Personal Assistant Service or any part thereof, for example, by adding or removing any Content, or varying terms for accessing the 1O1O Personal Assistant Service or Content.
4. Fees
4.1 The 1O1O Personal Assistant Service is provided free of charge up to and including 30 June 2016. CSL reserves the right to charge fees at any time thereafter.
4.2 Fees charged under the MSA shall apply to all calls made or messages sent to access the 1O1O Personal Assistant Service.
5. Content
5.1 The Content Provider is solely responsible for the Content. CSL exercises no editorial control over much of the Content. As such, CSL does not guarantee the accuracy, integrity or quality of any Content.
5.2 You acknowledge that your dealings (including without limitation registering with, purchasing of goods or services from or participation in promotions of the Content Provider) with the Content Provider are solely between you and such Content Provider. CSL will not be liable or responsible for any loss or damage of any kind incurred as the result of any of your dealings with the Content Providers.
5.3 You acknowledge that Content may be subject to copyright and possibly other intellectual property rights ("Intellectual Property Rights"). Unless you expressly authorized by law, you must not yourself, or participate or permit any other person to:
(a) sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, retransmit or otherwise use any of the Content in any way for any public or commercial purpose without CSL's prior written consent;
(b) otherwise infringe the Intellectual Property Rights of any person in using any Content.
5.4 Nothing you do on or in relation to the Content will transfer any Intellectual Property Rights to you or licence you to exercise any Intellectual Property Rights unless this is expressly stated.
6. Warranties
6.1 CSL endeavours to provide a convenient and functional service but does not guarantee that the Content will be error free or the provision of 1O1O Personal Assistant Service is uninterrupted or without delays.
6.2 Without prejudice to any provision in these terms and conditions, the 1O1O Personal Assistant Service is provided to you "as is" and "as available" without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. CSL excludes all representations and warranties to the fullest extent permissible under any applicable laws.
7. Limitation of Liability and Indemnity
7.1 CSL and its respective officers, directors, employees, agents, or licensors are not liable for incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including lost revenues or profits, loss of business or loss of data, in any way related to the 1O1O Personal Assistant Service or for any claim, loss or injury based on errors, omissions, interruptions or other inaccuracies in the 1O1O Personal Assistant Service (including without limitation as a result of breach of any warranty or other term of this agreement) even if such damages, claims, losses or injuries were foreseen or foreseeable. Any claim against us shall be limited to the amount you paid, if any, for use of the 1O1O Personal Assistant Service.
8. Personal Data
8.1 By using the 1O1O Personal Assistant Service you grant CSL the right to use and disclose your personal data (as defined in the Personal Data (Privacy) Ordinance) pursuant to clause 14 of the MSA and our Privacy Statement.
9. Cancellation
9.1 Where you are required to register with CSL for using the 1O1O Personal Assistant Service, you may cancel such registration at any time by notifying CSL.
9.2 In addition clause 13 of the MSA, CSL may cancel your registration if you do not access the 1O1O Personal Assistant Service for an extended period of time, or if CSL reasonably believe that you have violated any applicable laws, acted inconsistently with the letter or spirit of this agreement, or have violated our rights or those of another party.
1O1O Customer Services Hotline: 2888 1010