CSL Mobile Limited Customer Charter
Our Commitment
At
1O1O, operated by CSL Mobile Limited, we are dedicated to keeping you
connected—anytime, anywhere.
We pledge to deliver reliable, high-quality
telecommunications services with speed, transparency, and care.
What You Can Expect from Us
Network Reliability & Performance
We strive to maintain network availability of 99.9% uptime
We continuously invest in infrastructure to ensure strong, stable connectivity
We proactively monitor and resolve network issues
Timely Support & Responsiveness
Customer enquiries will be acknowledged immediately
Service requests and complaints will be resolved within 4 hours
We provide 24/7 customer service support
Clear & Transparent Communication
We provide accurate, up-to-date information on service status and outages
We will notify customers promptly about planned maintenance or disruptions
Billing and charges will be clear, fair, and easy to understand
Professional Customer Care
Every interaction will be handled with respect, empathy, and professionalism
Our staff are trained to provide helpful and efficient solutions
We will take ownership until your issue is resolved
Service Assurance & Accountability
If we do not meet our service standards, we will:
Investigate promptly
Provide updates
Offer remedies where applicable
Data Privacy & Security
We are committed to protecting your personal data and communication privacy
We comply with all relevant telecommunications and data protection regulations
Continuous Improvement
We actively gather customer feedback to improve our services
We innovate to bring you better speed, coverage,
and value
Your Role
To help us serve you better, please:
Our Promise
We are committed to delivering a seamless and dependable
communication experience.
Your connection is our priority.