お電話でのお問い合わせ

2888 1010

日本語
1. 與截至2026 年 10 月現有香港市場同類型計劃相比。2. 只適用於現有 csl / 1O1O 客戶於 HKT 購買指定型號 iPhone並於 60 日內選用此服務，(i)每月HK$58，適用於iPhone 17 系列或之後推出的非摺疊 iPhone 系列；(ii) HK$108，適用於iPhone Duo系列手機，需簽訂指定承諾期。3. 無限次意外損壞保障由免費意外損壞保險提供，由保特保險(香港)有限公司提供給香港電訊有限公司的因使用而導致意外損壞的團體保險。香港電訊有限公司作為保單持有人，為客戶自動註冊成為受保會員令他們的 iPhone 可享無限次數的意外損壞的保障服務 (包括前螢幕/機背玻璃損壞或其他意外損壞) ，客戶使用此保障服務需支付自負額。4. 一年兩次換機服務，無須理由，每次需支付申請服務時註冊裝置建議零售價28%為換機費。服務受條款及細則約束。5. 本公司已安排 Bolttech Device Protection Hong Kong Limited（ “ bolttech ” ）作為其服務供應商來管理和提供服務。6. 於全世界大部分主要都會區域享受 Apple Store 及和 Apple 授權服務供應商提供的自攜維修服務。

最全面的iPhone
保障及技術支援

讓您無論身處何地，都能享受 Apple 為您的 iPhone
提供長達3年Apple 官方認證維修及技術支援5; 亦可無須理由，隨時換機5


全球服務

由 Apple Store 和 Apple 授權服務供應商為您提供服務

Apple 全面技術支援

優先獲得 Apple 專家網上技術支援服務

電池維修保障

iPhone電池蓄電量低於原有的 80%獲得電池維修服務

延長Apple 硬件保養

涵蓋機械及電力故障維修


無須理由，1年2次換機5

 

 

服務詳情及收費

適用於HKT購買的指定型號iPhone

  iPhone 17/18 Pro系列 iPhone Duo 系列
合約期內月費
需簽訂24個月或以上承諾期		 HK$58 HK$108
按月收費 HK$68 HK$128

 

服務5 每次收費
內螢幕表層更換
(只適用於iPhone Duo)		 HK$149
正面螢幕或背面玻璃維修 HK$228
內螢幕維修
(只適用於iPhone Duo)		 HK$788
其他意外損壞維修 每次HK$788
隨時換機無須理由 支付iPhone 登記時
建議零售價28%

 

 

 

查閱AppleCare
Services保障

 

 

自攜 iPhone 到
Apple 維修步驟

 

 

預約專人上門收送換機或
AppleCare Services 步驟

 

服務流程

自攜維修

前往您就近的 Apple Store 或Apple 授權服務供應商

現場支付維修費

維修完成


 

 

 

預約專人上門收送安排換機或
AppleCare Services

進入服務平台，
登入至您的個人帳戶，
提交服務請求

網上支付服務費並預約
上門收送服務

完成維修後，將安排裝置送回您手上


 

免費1個月HKT Protection Powered by AppleCare Services優惠條款及細則：
現有 csl / 1O1O 客戶於 HKT 購買指定型號 iPhone 並於 60 日內選用HKT Protection Powered by AppleCare Services可享免費1個月服務，由第2個月起按月(i) HK$68，適用於iPhone 17 系列或之後推出的非摺疊 iPhone 系列；(ii) HK$128，適用於iPhone Duo系列手機收費。客戶如於免費試用期後不同意繼續使用，須於免費試用期結束 7 日前通知取消。受條款及細則約束。
 
以 Club積分（「Club Point」）兌換 3 個月 HKT Protection Powered by AppleCare Services 優惠條款及細則：
由 2025 年 7 月 21 日起，每位現有 csl / 1O1O 客戶於 HKT 購買指定型號 iPhone 17 系列或之後推出的非摺疊 iPhone 系列 (不適用於iPhone Duo系列)，可於 60 日內以 1000 Club 積分兌換 3 個月HKT Protection Powered by AppleCare Services一次，由第4個月起按月 $68 收費，並將於閣下 csl / 1O1O 月費服務計劃帳單中收取。客戶如於免費試用期後不同意繼續使用，須於免費試用期結束 30 日前通知取消。受條款及細則約束。
 
HKT Protection Powered by AppleCare Services (「服務」) 條款及細則：
 
  1. HKT Protection Powered by AppleCare Services (「服務」)由香港電訊集團的成員提供（包括香港電訊（HKT）有限本公司及其子本公司，可能包括但不限於香港電訊（HKT）有限本公司，CSL Mobile Limited（ “本公司” 、“CSL”或 “我們” ） 之指定服務計劃客戶，並委任Bolttech Device Protection Hong Kong Limited (“bolttech”) 作為其服務供應商來管理和提供服務。
  2. 服務只適用於現有 csl / 1O1O客戶於 HKT 購買指定型號 iPhone （「指定裝置」）並於 60 日內選用此服務，(i)每月HK$58，適用於iPhone 17 系列或之後推出的非摺疊 iPhone 系列；(ii) HK$108，適用於iPhone Duo系列手機，須簽訂 24 個月或以上承諾期，承諾期結束後，服務將以月費HK$58或HK$108按月自動續期，直至客戶於最少 30 日前通知我們要求取消此服務。客戶亦可以(iii) 按月HK$68，適用於iPhone 17 系列或之後推出的非摺疊 iPhone 系列；(iv) HK$128，適用於iPhone Duo系列手機，自動續期選用此服務，此服務之收費將於 csl / 1O1O 賬單內收取。
  3. 如客戶於承諾期屆滿前終止此服務，客戶須向我們繳付提早終止費用，其為承諾期所剩餘月份之所有服務月費總額。
  4. 此服務的申請須經過蘋果亞洲有限公司 (“Apple”)審批。
  5. 透過此服務，你可以在服務期內
    1. 無限次意外損壞保障：維修手機時，你需支付每次HK$228為正面螢幕或機背玻璃的維修（以每面計）；每次HK$788為內螢幕損壞（只限iPhone Duo 系列）或其他意外損壞的維修（包括如果裝置無法修復需整部機更換） ； 每次HK$149為內螢幕表層的維修（只限iPhone Duo 系列） 。
    2. 一年兩次換機服務：無須理由，每次需支付申請服務時註冊裝置建議零售價28%為換機費，將指定裝置更換成更換裝置（「更換裝置」）。服務受條款及細則約束。
  6. 有關指定裝置於此服務期内每年更換裝置的次數，服務條款及細則，請瀏覽 hkt-protection.bolttech.hk/hk/。
  7. 你的更換裝置是由 bolttech 提供及送遞。香港移動通訊有限公司（“CSL”）不會對替代裝置作任何陳述及保證（不論明示或暗示）。
  8. 如閣下未有交回或無法交回閣下的指定裝置或未能遵守本條款及細則，bolttech 將在手機更換費以外，向閣下收取建議零售價的 72% 作為額外收費。未能遵守本條款及細則（包括但不限於以下情況）將導致產生額外收費：
    1. 未有交回指定裝置；或
    2. 所交回的裝置並非指定裝置，即並非於申請時登記的同一部裝置；或
    3. 無法識別所交回裝置的 IMEI。
    對於有關額外收費，bolttech 有機會在換機時要求你作出信用卡預授權。
  9. 更換裝置是指由Apple公司製造的真品裝置，該裝置可以是由全新和/或先前使用過的真品Apple零件組成，這些零件已經過測試並符合Apple的功能要求，或是通過裝置更換服務獲得的行動裝置，並在交付給客戶後被視為新的註冊裝置，但與原始註冊裝置相比，它可以是：
    1. 相同品牌、型號、顏色和記憶體容量（「相同型號」）
    2. 相同品牌、型號和記憶體容量，但顏色不同（「同等型號」）
    3. 有不同的 IMEI；
    4. 不在 Apple 的原包裝中提供；
    5. 以及不包括任何裝置配件
  10. 如有任何查詢，請通過本公司指定網站（由bolttech提供技術支援）的即時聊天聯繫bolttech：hkt-protection.bolttech.hk/hk/（ 辦公時間：星期一至五 上午9:00至下午6:00 （香港時間），星期六、日及公眾假期除外 ），或發送電子郵件至 device.support@bolttech.hk 。
  11. CSL 的一般條款及細則適用於 (https://www.hkcsl.com/en/service-terms-and-conditions/) CSL 與你之間有關指定手機服務計劃和此服務的關係。
  12. CSL 保留隨時更改或終止此服務以及修訂所有相關之條款及細則之權利而不作另行通知。如有任何爭議，CSL 擁有最終之決定權。
  13. 如中、英文兩個版本有任何抵觸或不相符之處，應以英文版本為準。
 
1. Compared with similar existing Hong Kong products as of October 2026. 2. Applicable only to existing csl/1O1O customer owning designated iPhone model purchased from HKT and opting for this service within 60 days. Monthly fee (i) HK$58, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (ii) HK$108, applicable to iPhone Duo series, with designated commitment period. 3. Accidental damage from handling (ADH) group insurance policy coverage provided by Bolttech Insurance (Hong Kong) Company Limited to Hong Kong Telecommunications (HKT) Limited as the policy holder, for the benefit of the customers, who will be automatically enrolled free of charge as insured members, to enjoy unlimited accidental damage protection (includes screen/back glass damage or other accidental damage). Request for this protection service is subject to payment of deductible by customers. 4. Up to 2 times switch service, no questions asked in each rolling 12-month period by paying a switch fee of 28% of the original suggested retail price of the Registered Device. Terms and conditions apply. 5. HKT has appointed Bolttech Device Protection Hong King Limited ("bolttech") as its service provider to manage and deliver the service. 6. Enjoy carry-in repair service at Apple Store and Apple Authorized Service Providers in most major metropolitan areas worldwide.

The most comprehensive iPhone coverage and technical support

Your iPhone will benefit from Apple-certified technical support5 for up to 3 year. AND you can switch your device with no questions asked5!


Worldwide service

Enjoy service provided by the Apple Store and Apple Authorized Service Providers.

Comprehensive support from Apple

Enjoy service provided by the Apple Store and Apple Authorized Service Providers.

Battery service coverage

Benefit from battery service if your battery retains less than 80% of its original capacity.

Extended Warranty

Covers mechanical and electrical fault repairs.


And you can switch your device with no questions asked5!

 

 

Service plan fee

Applicable only to iPhones purchased from HKT

iPhone 17/18 Pro Series iPhone Duo Series
Monthly fee within commitment period
24-months or above commitment period is required		 HK$58 HK$108
Month-to-month HK$68 HK$128

 

Service5 Service fee
Cover layer
(Applicable to iPhone Duo only)		 HK$149/each
Outer display or back glass damage HK$228/each
Inner display damage
(Applicable to iPhone Duo only)		 HK$788/each
Other accidental damage HK$788/each
Switch to an Apple-certified iPhone4 28% of registered iPhone SRP at time of service registration

 

 

 

Check coverage of AppleCare Services

 

 

Bring Your iPhone to Apple for Repair

 

 

Steps to request door to door pick up and delivery for switch or AppleCare Services

 

Repair service flow

Carry-in service

Make a reservation at any Apple Store or Apple Authorized Service supplier

Settle service fee onsite

Repair completed


 

 

 

Door-to-door pick-up and delivery for switch or AppleCare Services

Log into your account after entering the service portal. Click "Request for service".

Settle service fee online and arrange door-to-door pick-up.

Repair completed so bolttech arranges door-to-door delivery.


 

Free 1-month HKT Protection Powered by AppleCare Services Offer Terms and Conditions:
Existing csl / 1O1O customers customer owning designated iPhone model purchased from HKT and opting for HKT Protection Powered by AppleCare Services within 60 days can enjoy 1-month service fee waiver. Service fee will be (i) HK$68, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (ii) HK$128, applicable to iPhone Duo Series per month from the 2nd month. If you do not agree to continue subscribing to the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply.
 
Redeem 3 months HKT Protection Powered by Apple Services with Club Point Terms and Conditions:
Starting from 21 July 2025, each existing csl/1O1O customer owning designated the non-foldable iPhone series or the model released after the iPhone 17 series (not applicable to iPhone Duo series) purchased from HKT, can have one time waiver of 3 months’ service fee for HKT Protection Powered by AppleCare Services redeem by 1000 Club Point within 60 days . Service fee will be HK$68 per month from the 4th month. If you do not agree to continue subscribing to the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply.
 
HKT Protection Powered by AppleCare Services(the “Services”) Terms and Conditions:
  1. HKT Protection Powered by AppleCare Services (the “Services”) is provided by a member of the HKT Group (being HKT Limited and its subsidiaries, which may include, but not limited to, Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited ("Company," or "we", or “us”). The Company has arranged Bolttech Device Protection Hong Kong Limited ("bolttech") as its service provider to manage and deliver the Service.
  2. Existing csl / 1O1O customers owning designated iPhone model (“Designated Device”) purchased from HKT and opting for this service within 60 days. Monthly fee (i) HK$58, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (ii) HK$108, applicable to iPhone Duo series, with commitment period of 24-month or above. After the Commitment Period, the Services will be automatically renewed on a monthly basis at HK$58 or HK$108 until customers provide us 30 days prior notice to cancel. Or (ii) HK$68, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (ii) HK$128, applicable to iPhone Duo series, without commitment period. Relevant plan fees will be added to csl / 1O1O mobile bill.
  3. Customer must pay us early termination fee if customer terminates the service before expiry of the commitment period, which shall be the sum of the monthly plan fee for the remaining months of the commitment period.
  4. Application for the Service is subject to approval by Apple Asia Limited (“Apple”).
  5. The Service allows you to during the Service period
    1. Unlimited incidence of accidental damage protection: When repairing your Designated Device, you need to pay HK$228 each time for screen or back glass repairs (per screen), HK$788 each time for inner display damage (applicable to iPhone Duo series only) or other accidental damage repairs (including whole-unit-exchange if device is irreparable), and HK$149 each time for cover layer damage (applicable to iPhone Duo series only) .
    2. Up to 2 times switch service in each rolling 12-month period: no questions asked, you need to pay a switch fee of 28% of the original suggested retail price of your Designated Device, switch the Designated Device to a replacement device (“Replacement Device”). Terms and conditions apply.
  6. Please refer to https://hkt-protection.bolttech.hk/hk/en/swap for the number of device switch you are entitled to during each 12-month rolling period during the Service period, and terms and conditions about this service.
  7. The replacement device is supplied and delivered to you by bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied).
  8. If you do not hand in your registered device or fail to comply with the Service terms and conditions, bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge：
    1. Failure to return the Designated Device; or
    2. The device returned is not the Designated Device, i.e. the same device that was registered at the time of application; or
    3. The IMEI of the returned device cannot be identified.
    Bolttech may take a hold on your credit card at the time of the switch for the purposes of such Additional Charge.
  9. Switch Device means an Apple manufactured genuine device which is comprised of new and/or previously used genuine Apple parts that have been tested and pass Apple functional requirements or a Mobile Device obtained by a Device Switch Service, and it shall be deemed the new Registered Device after being delivered to the Customer, but as compared to the original Registered Device, it can be either:
    1. Of identical brand, model, color and memory capacity (“Like-for-Identical”)
    2. Of identical brand, model and memory capacity, but of different color (“Like-for-Like”)
    3. Has a different IMEI ;
    4. Is not provided in Apple’s original packaging; and
    5. Does not include any Device Accessories
  10. In case of any enquiry or dispute about the Service, please contact bolttech live chat at service portal https://hkt-protection.bolttech.hk/hk/en/swap (Office hours: Monday to Friday, 9:00 am to 6:00 pm; excluding Saturday, Sundays and public holidays) or email to device.support@bolttech.hk.
  11. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service.
  12. CSL reserves the right to change or terminate the Service and amend all related terms and conditions at any time without prior notice. In case of any dispute, the decision of CSL shall be final and conclusive。
  13. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail.