FAQ

1. Which airlines are compatible with the in-flight data roaming day pass?
Answer:

The two available networks are AeroMobile and OnAir. The service is currently available on certain aircraft run by various airlines.

Popular airlines that support aircraft roaming (for reference only):
AeroMobile Airline On-Air Airline
Aer Lingus Aeroflot
Air Italy Aerolíneas Argentinas
Air Serbia Air Asia
Alitalia ANA
Asiana Airlines Azerbaijan Airlines
Biman Bangladesh Airline Azul Airlines
Cathay Pacific Air France
EgyptAir British Airways
Emirates Cebu Pacific
Etihad Airways EgyptAir
EuroWings Emirates
EVA Air Etihad Airways
Kuwait Airways Hong Kong Airlines
Lufthansa Iberia
Malaysia Airlines Latam
Malindo Air Libyan Airlines
Qatar Airways Oman Air
SAS Scandinavian Airlines Philippine Airlines
Singapore Airlines Qatar Airways
Swiss International Air Lines Royal Brunei Airlines
TAP Air Portugal Royal Jordanian
Turkish Airlines Saudia
Uzbekistan Airways Singapore Airlines
Virgin Atlantic Thai Airways
  Vistara
For details, please refer to below website:
http://www.aeromobile.net/airlines/
For details, please refer to below website:
http://www.sitaonair.aero/about/ 
2. When can I use the in-flight data roaming day pass?
Answer:

Passengers normally cannot use mobile phones when the plane is taking off or landing. When cabin crew announces that mobile phones can be used, you can switch off “Airplane Mode” and switch on “Data Roaming” .Your phone will automatically logon to the available roaming network.
3. What are the differences between the in-flight day pass for aircraft roaming and in-flight Wi-Fi?
Answer:

Aircraft roaming is an automatic service offered by 1010. You can use it on your phone with a 1010 SIM just as you are roaming overseas in locations such as Thailand.
  Supplier/ operator Payment method Handset/ device setting
Aircraft roaming 1O1O 1O1O bill No setting required
In-flight Wi-Fi service Please check with airline for details Normally by designated credit card - Setting required
- Dependent on airline
- For details, please ask the crew member
4. What speeds can I expect?
Answer:

Aircraft roaming networks currently support 3G (AeroMobile) and 2.5G (OnAir). Data speed may vary depending on device and the air travel regulations.

You are advised to disable any automatic software updates on your smartphone, tablet or laptop, as they may hog the bandwidth supplied by your connection, thereby lowering your data speed.
5. If my journey comprises different airlines or aircraft – such as flying from London to Hong Kong and transfer flight via Dubai – how will I be charged for the in-flight day pass?
Answer:
 
Scenario Number of day pass charges
1. Within the day pass validity period (within 24 hours of day pass activation) and if your flights are served by the SAME aircraft roaming network ONE day pass charge
2. Within the day pass valid period (within 24 hours of day pass activation) and if your flights are served by DIFFERENT aircraft roaming networks TWO day pass charges

Data Roaming Day Pass customers should check status of their subscription plans via 1O1O app.
6. Which airlines offer the in-flight roaming service to 1O1O customers?
Answer:

You can currently use the AeroMobile and OnAir roaming networks. Simply check the list of airlines served by these two roaming networks by clicking the links below. The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as when to switch off “Airplane Mode” and switch on “Data Roaming”
7. What services are available from the in-flight day pass?
Answer:

Aircraft roaming supports voice, SMS and data. In-flight day pass covers data usage on aircraft roaming networks.
8. Can I get connected immediately once I enter the aircraft?
Answer:

Availability of aircraft roaming depends on the airline and the type of aircraft. The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as when to switch off “Airplane Mode” and switch on “Data Roaming”.
9. How do I log onto aircraft roaming service while in flight?
Answer:

As long as you have activated the roaming service, your mobile device will automatically logon to an aircraft roaming network. Please ensure “Airplane mode” is turned off and network setting is in “Auto” mode.
10. I am a prepaid customer, so can I use the in-flight day pass?
Answer:

No. The in-flight day pass is only available to designated 1O1O postpaid customers .
11. How do I get the most out of my data allowance when using the in-flight roaming service?
Answer:

You are advised to disable automatic software updates on your smartphone, tablet or laptop because they could slow down the data applications you use.
12. How do I know when the aircraft roaming service has been switched off?
Answer:

Before landing, the aircraft network will send a SMS to your device to inform you the service will cease. Please follow instructions to switch off your mobile device or enter “Airplane Mode”.